Scheduler & Forward Planner

About the Role

We are seeking a highly organised and proactive Scheduler & Forward Planner to join our team at Komfort Kare.

This is a key coordination role responsible for building, managing, and optimising care schedules, while also taking a forward-planning approach to workforce and service delivery.

You will play a central role in ensuring:

• Efficient use of staff resources
• High-quality, continuous care for clients
• Stable and cost-effective schedules
• Reduced reliance on reactive, last-minute changes

Key Responsibilities

�� Forward Planning & Schedule Optimisation

• Proactively plan schedules based on forecasted demand, capacity, and growth
• Develop medium- and long-term scheduling plans
• Anticipate and respond to seasonal, regional, and service-driven changes

�� Scheduling & Coordination

• Build and publish weekly care schedules using rostering systems
• Maintain accurate, up-to-date client schedules
• Allocate carers to clients to ensure best fit and continuity of care
• Manage changes due to availability, care needs, and service demands
• Coordinate cover for sick leave and unplanned absences

�� Daily Scheduling Operations

• Review schedules daily to ensure full coverage of all care calls
• Resolve conflicts quickly with a solution-focused approach
• Maintain schedule stability while adapting to real-time changes

�� Efficiency & Performance Improvement

• Conduct regular reviews to identify:Gaps in coverage
  Travel inefficiencies
  Underutilised capacity
  
• Optimise routes and scheduling to improve productivity
• Use data and reporting to drive continuous improvement

�� Permanent Runs & Travel Planning

• Develop structured carer runs to support:Client consistency
  Carer predictability
  Operational efficiency
  
• Ensure realistic travel times and balanced workloads

�� Reporting & KPIs

• Monitor and report on:Schedule efficiency
  Travel time
  Coverage levels
  Gap reduction
  
• Support continuous improvement initiatives

�� Collaboration & Support

• Work closely with Care Managers, Coordinators, carers, and clients
• Provide scheduling support to operational teams
• Build strong cross-functional relationships

�� Compliance & Quality

• Ensure all scheduling aligns with HIQA and internal standards
• Maintain accurate records and audit trails
• Support continuity-focused care delivery

About You

You are a detail-oriented and solution-driven professional with strong coordination skills and the ability to manage complex schedules in a fast-paced environment.

✅ Essential Requirements

• Experience in scheduling, coordination, or workforce planning
• Strong administrative and organisational skills
• Experience managing and maintaining schedules
• High level of IT literacy (Excel, rostering systems, MS Office)
• Excellent communication and stakeholder management skills

⭐ Desirable

• Experience in healthcare or home support services
• Familiarity with HSE systems or scheduling platforms (e.g. One Touch Health)
• Previous coordination or team leadership experience

Why Join Komfort Kare?

• Be part of a growing, mission-driven healthcare provider
• Play a key role in improving service delivery and client outcomes
• Opportunity to influence planning, efficiency, and operational success
• Supportive team environment with opportunities for development

Key Performance Indicators (KPIs)

• Schedule accuracy and timeliness
• 100% care call coverage
• Gap reduction month-on-month
• Travel time efficiency
• Schedule stability
• Client and carer satisfaction
• Compliance with quality standards

Apply Now

If you are passionate about organisation, planning, and making a real impact in care delivery, we’d love to hear from you.