Scheduling and Dispatch Coordinator

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure.. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. 

The Workflow Functional Area is responsible for the management and monitoring of all outdoor work through the full work order lifecycle from planning to closure. This includes overseeing the initiation, dispatch and progression of work orders, processing of service requests, allocating adequate resources, identification of bundling opportunities, identification of work pre-requisites, creation of work orders to be progressed and dispatched to the field , the management of the logistics and stores to enable effective and efficient inventory control, Outage notification & processing and complaint resolution.

The Scheduling & Dispatch sub-area is responsible for the managing and co-ordination of scheduling, resource management and work dispatch to fulfil work completion and dispatch of work to field resources. 

The Scheduling and Dispatcher Coordinator is responsible for producing the schedule of activities for operations, maintenance, Capital and repair work from the scheduling tool to optimise workload, meet work priorities and resourcing constraints. This includes managing the exceptions which are not automatically planned by the advanced scheduling tool to mitigate any risk, manually scheduling as required. 

Main Duties & Responsibilities: 

• Responsible for managing the end to end schedule to dispatch process for work order requirements generated on Maximo into the Uisce Éireann scheduling system (e.g. Click Scheduler) to produce the automated schedule of activities for operations, maintenance and repair work as well as repetitive capital delivery work delivered by contractors
• Managing the exceptions which cannot automatically be planned by the advanced scheduling tool and manually scheduling when necessary.
• Allocating work to specific resources and reorganising original work schedules when changes to the schedule are required.
• Responsible for maintaining resource availability in the scheduling tool. 
• Responsible for ensuring the effective dispatch of work to field resources.
• Responsible for liaising with the Interim Management Layer / Local crews and management / Water / Wastewater Treatment Operations / M&R and Network Operations / M&R Team Leads/ and relevant Asset Delivery and Contract teams to manage and update schedules, crew availability and resourcing, flagging resourcing issues as required to the Team Lead and Interim Management Layer. 
• Responsible for ensuring the timely progression of open status work orders as required, ensuring work orders are dispatched and monitored to support service delivery. 
• Prioritise and scope work for scheduling and dispatch to the field in the event of an in-hours alarm, Outage event, emergency, CRU requirements, vulnerable customers or similar unplanned / reactive event and any other rapid activities. 
• Responsible for monitoring all on going works in the field, re prioritising where required
• Required to respond to dispatch queries from the field as required. 
• Responsible for providing root cause analysis and solution identification to support scheduling and dispatch e.g. highlighting inadequate capability to undertake the operations, maintenance and repair plans in a particular area. 
• Responsible for ensuring that prerequisites are in place before scheduling work orders as required, liaising with the Logistics Analyst and Work Initiation and Bundling team on same. 
• Responsible for aligning crew capability to task and optimising the use resources in the field. 
• Required to have strong understanding of the type of work in the field to be able to manage effective scheduling and dispatching of work to field base teams. 
• Responsible for supporting the Customer Contact Centre, Workflow Escalations and other Workflow teams with any customer issues / queries. 
• Responsible for carrying out any other duties deemed necessary and / or required, which the Scheduling and Dispatch Team Lead may reasonably request.
• Support Workflow & Customer Service through other duties and tasks as may be required (e.g. as the point of contact for Plant hire liaison, Outage Loading Updating & Reporting, Complaint Resolution Follow Up etc) 
• Work closely with other functions within Workflow (e.g. Progression, Complaints Programmes & Networks) & Asset Operations to ensure all round customer orientated service 
• Responsible for developing, testing and keeping up to date such systems, processes and failsafes (e.g. contact lists, manual systems & logs etc ) to allow for offline scheduling and management of work (e.g. in event of systems failure or cyberattack) 
• Other duties as required by line management 

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable 
• Min 2-year relevant experience is required. Experience in the water, utilities or similar industries is desirable 
• Experience in a similar role in work management, work planning, workbook oversight or equivalent. 
• Working knowledge of the application of the standards, processes and procedures relevant to scheduling and dispatch of work 
• Excellent working knowledge of Maximo 
• Experience working with systems including work management systems (e.g. Click Scheduler, Workspace One, Maximo, etc) 
• Computing skills i.e. strong proficiency in Excel 
• Strong analytical and problem-solving skills 
• We aim high - proactively identify new areas of learning to support the continual improvement of S&D activities 
• Ability to make decisions based on analysis of information within a very fast paced, customer focused environment 
• We deliver for customer and communities - experience in a customer focused business 
• Excellent written and verbal communication skills 
• We work better together - strong ability to build and maintain working good relationships 
• Experience liaising with internal & external stakeholders upon the dispatch of work orders 
• Working knowledge of the application of the standards, processes and procedures relevant to work initiation and bundling processes 
• Technical knowledge and/ or experience preferred 

Salary: €40,438 - €60,657 per year