Scheduling Coordinator Leader

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.

Dovida’s ‘Circle of Care’  philosophy ensures it fulfils its promise: Your Life, Your Way

Educational/Skills/Experience required 

As a Scheduling Team Lead, you should possess the following skills, qualifications, and experience:

• Education: A third-level qualification in Business or Healthcare is preferred but not essential.
• Team Management: Ability to manage team members effectively, fostering a collaborative approach for long-term success.
• Conflict Resolution: Skills to manage and resolve conflicts within the team.
• Problem-Solving: Critical thinking and creativity in addressing challenges.
• Adaptability: Flexibility in responding to changing circumstances.
• Open-Mindedness: Openness to new ideas and a commitment to continuous improvement.
• Technical Proficiency: Proficiency with data analysis tools (e.g., Excel, People Planner, CRM systems).
• Organizational Skills: Ability to organize and prioritize work on a daily, quarterly, monthly, and yearly basis.
• Communication Skills: Excellent oral and written communication skills, along with effective listening abilities.
• Positive Attitude: Maintaining a positive attitude in the face of challenges.
• Integrity: Demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
• Professionalism: Present a professional appearance and demeanor.
• Office Environment: Ability to perform duties in a professional office setting.
• Resilience: Ability to bounce back from setbacks.
• On-Call Management: Willingness to share the management of the out-of-office phone, depending on local office requirements.

What You'll Do

• Rostering: Organize all rotas and staffing requirements.
• KPI Achievement: Ensure the “Scheduling Team” meets the overall KPIs set by the GM by understanding the broader business vision and aligning team efforts with organizational goals.
• Task Assignment: Assign tasks appropriately based on team members’ strengths.
• Client and CAREGiver Relations: Monitor, mediate, and log both Client and CAREGiver concerns.
• Relationship Management: Effectively manage and develop excellent relationships with CAREGivers and Clients.
• Encouragement: Actively encourage contact between CAREGivers, Clients, and the office.
• Scheduling: Coordinate and maintain a complete Client service schedule using our in-house CRM system, People Planner.
• Timekeeping: Monitor CAREGiver hours and enter hours into People Planner.
• Emergency Handling: Deal with emergency situations decisively and effectively.
• Call Management: Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Other Duties: Perform any and all other functions deemed necessary

What you`ll get

• Competitive Pay
• Laptops
• Paid Annual Leave
• Career Growth
• Training and on going developmental support
• Good Work Life Balance