Scheme Coordinator

MAIN RESPONSIBILITIES

1. To provide prospective tenants with information on the Scheme and its services.

2. To complete pre-tenancy requirements and sign up new tenants. Through induction provide new tenants with a clear understanding of the support offered and facilities provided at the scheme and make moving into sheltered housing as simple as possible. Ensure they understand and receive assistance with application for Housing Benefit, relevant grants and Choice forms.

3. To assess support needs of tenants and complete and maintain outcome –focused support plans. Through Support Planning, the Scheme Coordinator will;

• Look out for signs of need and organise and co-ordinate appropriate care

• Contact relevant external agencies to ensure tenants receive the care and support they need, complete referrals for care providers, Health & Social Care Trust, O/T service, adaptation requests and follow up with relevant agencies to keep all informed. Attend review meetings/case conferences with HSCT staff for tenants discharge from hospital to ensure tenants needs are met

• Complete support plans and review regularly as required under the Association’s Supporting People contract, liaising with NIHE as required

• Visit tenants regularly, particularly those who are housebound

• Provide support to ill tenants

• Maintain liaison with families, medical and social care staff, housing management staff and all appropriate bodies to promote tenant independence

4. To respond, record, assist with investigation of disputes between tenants on site in accordance with Choice policies and procedures

5. To maintain tenant information records and advise Emergency call centre of changes and record updates in scheme diary.

6. To complete and record checks on emergency call equipment and report any faults to the Services Centre

7. To deal with emergency situations should they arise, including obtaining appropriate assistance through NIAS/PSNI and use defibrillator on site when required. Review Scheme Emergency Contingency Plan as required, updating scheme copy (Red folder) and Head Office master copy.

8. To check alarm systems in accordance with the Fire Safety Policy- complete weekly checks to ensure all systems working and report faults. Complete ‘Personal Evacuation” forms for tenants when required. Facilitate Fire Service Inspections and ensure all scheme documents are up to date for inspection.

9. To report repair needs of the building to the Services Centre and check work done by contractors - escalating to relevant staff where appropriate.

10. Record and oversee visits by Contractors, ensuring work is carried out to a suitable standard, and compliance with Health & Safety requirements. Refer any issues to relevant staff.

11. To order schemes supplies and check deliveries.

12. To assist with the effective turnaround of voids within the scheme, liaising with Property Services staff to ensure inspections and repairs are completed before property allocation.

13. To liaise with Asset colleagues and attend meetings with Contractors for planned maintenance work on scheme. Assist Assets colleagues where necessary during upgrade works onsite.

14. To ensure the implementation of Choice’s Health and Safety Policy to include the safety and security of the buildings through regular internal and external inspections, completing all the necessary inspections and documentation.

15. To complete Legionella checks on unused water outlets and void properties.

16. To grit around entrance of scheme in icy weather conditions – complete risk assessment for capability and liaise with Property Services/Housing staff as necessary.

17. To maintain risk assessments, records of all inspections, accidents and all untoward incidents

18. To maintain security of all keys. Ensure key register is up to date in Red Folder onsite and copy sent to Area Admin for Master copy.

19. To administer Petty Cash and any other scheme monies.

20. To adhere to procedures as specified in the Scheme Co-ordinator’s manual.

21. To implement customer care philosophy of Choice.

22. To participate in promotion of the scheme. To develop and maintain positive working relationships with relevant external agencies for the benefit of scheme.

23. To develop onsite activities for tenants and local community.

24. To work with Housing Management and Community Development colleagues to promote tenant involvement.

25. To complete and update training with Volunteer Tenants.

26. To assist tenants with rent queries through liaison with Income Recovery Officers.

27. To complete Tenants Risk assessments for offsite Outings/Functions, ensuring correct insurance provided for transport, venue etc.

28. To hold regular tenants meetings.

29. To provide comprehensive relief Scheme Co-ordinator cover at other schemes as required.

SPECIAL CONDITIONS

< When the Coordinator is off duty the scheme will be transferred to Radius Connect 24. If available, Scheme Coordinators may choose to deal with emergencies occurring outside these hours of duty.

< An additional £1,500.00 pa pro rata will be payable dependent upon the provision of evening entertainment/social activities which the majority of Tenants request and with the approval in advance of your line manager.

GENERAL

Staff are required to be flexible in their work and to co-operate with their colleagues for the efficient, effective and economic operation of Choice.

Experience & Training

One year’s recent experience providing professional and care/support services

Specialist Knowledge

Demonstrable

IT skills

Aptitudes

Good communication skills.

Admin experience - collate and organise records;

Use initiative.

Disposition

Caring, sensitive & diplomatic;

Able to react calmly to emergency situation and use initiative.