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School Assistant

Dublin City UniversityDublin€28,666 - €35,313 per yearFull-timePermanent

Role Overview

The successful candidate will initially be assigned to the School of Human Development, but in the future may be reassigned to another school within the Institute of Education. He/she will work in partnership with colleagues in other school offices and across the faculty. The role is located on St Patrick’s campus. The school assistant acts as a first point of contact for staff and students of the School and for members of the public. He/she also provides clerical assistance for the teaching, research and other activities of the School.

The school assistant’s direct line management reporting is to the Senior Administrative Officer or nominee with day-to-day task allocation and direction provided by the Head of School. He/she will work closely with other faculty and school colleagues and with units across the University, including Registry, the Estates Office, Information Systems Services (ISS) and Finance.

Duties and Responsibilities

The duties and responsibilities of the position include, but are not restricted to, the following:

  • Act as the first point of contact for the school, including for staff and students of the school:
    • Address routine student queries and provide students with information on assignment submission,
    • timetabling and other relevant activities;
    • Advise school staff on administrative processes and escalate any queries or issues as appropriate;
    • Address queries from members of the public.
  • Provide assistance to the Head of School, to include:
    • Maintain school records;
    • Minute and make arrangements for school meetings;
    • Update school website content;
    • Arrange meetings, interviews and events including room bookings, catering and travel;
    • Assist with marketing of school’s programmes at fairs and information events.
  • Provide routine finance administration assistance, to include processing orders, checking invoices, confirming deliveries.
  • Assist the Head of School and other school staff in organising events.
  • Work closely with other school assistants and faculty colleagues to improve customer service and administrative processes; alert the appropriate faculty administrator when issues or difficulties arise; communicate key deadlines and information to school staff.
  • Participate in any relevant training and quality review processes.
  • Qualifications and Experience

    Essential

    • Leaving Certificate or equivalent, a recognised Secretarial Course and a minimum of three years’ relevant office experience.
    • Good interpersonal and customer service skills, and will be capable of dealing professionally and competently with students and staff.

    Desirable

    • A high level of computer literacy
    • Excellent organisational skills
    • High level of professionalism
    • Good written and verbal communication
    • Good standard of numeracy
    • Flexibility in approach to workload and the ability to take responsibility for one’s own workload
    • Discretion and confidentiality

    Salary Scale: €28,666 – €35,313 per year

    The closing date for applications is Friday the 25th of March 2022

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