Seasonal Travel Advisor

Job Purpose 

Deliver tourist information and support to visitors in the Tourist Information Centre (TIC) and through other communication channels, as required. Proactively contribute to national projects that deliver in-destination tourist information. 

Primary Objectives/Key Responsibilities 

Engagement

• Engage with visitors to support their needs and offer suggestions to enhance their holiday experience with particular reference to the Fáilte Ireland brands.
• Create itineraries for tourists offering suggestions on things to see and do locally and around Ireland; encouraging visitors to provide feedback through visitor comment forms, surveys, Discover Ireland and Visit Dublin websites, etc.
• Maintain and replenish up to date supplies of tourist brochures, maps and other printed information and ensure they are well presented.
• Respond to enquiries promptly and courteously providing timely and accurate information, utilising and referring visitors to discoverireland.ie, visitdublin.com and distributing the Fáilte Ireland map guides.
• Communicate effectively with all internal and external customers including visitors and the tourism trade.
• Act as first point of contact for visitor queries; direct local queries regarding developmental opportunities from the tourism trade.
• Adhere to Fáilte Ireland policies and procedures, as outlined in the Visitor Engagement Handbook.
• Attend regular team meetings and provide updates from local TIC in agreed format.

Support 

• Provide support to Senior Travel Advisors and the Visitor Engagement Officer, as required.
• Ensure all information is up to date, accurate and complete, including proof reading of literature, maps etc.
• Attend other TIC locations for training or to provide leave cover, as required from time to time.
• Source and provide local tourist information for the organisation and produce information and events listings.
• Assist in rejuvenating and maintaining the TIC to ensure that it is user friendly, visually stimulating, and relevant to the needs of the visitor.
• Produce accurate weekly statistical information reporting to central database around activity and conduct regular stock on hand reports as required.
• Adhere to General Data Protection Regulations in line with Fáilte Ireland policy.
• Monitor Health and Safety in the office and report in line with Fáilte Ireland policy.

Carry out all other duties as required and participate as a full member of the Visitor Engagement Team by supporting different work projects.

The successful candidates will be required to work 5 days out of 7 per week, including weekends.

Being unavailable for 5 consecutive working days or more during the contract period will result in your application being unsuccessful.

Essential Criteria 

• Two-year college course completed with two months experience of working in a customer -facing role or
• A minimum of six months experience of working in a customer-facing role.
• Demonstrate and highlight through your application a comprehensive knowledge of the local geography and local and national tourist attractions.
• Demonstrate through your application that you are an articulate communicator with strong interpersonal skills.
• Demonstrate through your application competent IT skills - Word, Outlook, Teams, Excel etc.

Desirable Criteria 

• Experience in the tourism sector.

Key Competencies 

• Inspire and Engage
• Team Work
• Communicating Effectively