Sector Manager

BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION

PERMANENT FULL-TIME SECTOR MANAGER

Galway West Sector

JOB REF: 90792

Job Title: Sector Manager – Intellectual Disability (Galway West Sector)

Reporting to: Director of Services, West Region

Location: Galway (with regular travel required across locations)

Contract Type: Full-Time (35 hours/week), Permanent

Working Hours: Monday to Friday with participation in a 7-day duty roster and on-call rotation

Salary Scale: Grade VIII, €82,258 – €99,213 per annum (as of 1st August 2025). Annual Leave: 30 days per annum

Probation: 9-month probationary period

Organisational Overview

The Brothers of Charity Services West Region supports individuals with intellectual disabilities across Counties Galway and Roscommon. With over 400 service locations, our mission is to empower the people we support to live full and valued lives in their communities.

The West Region is divided into four Sectors: Roscommon, East Galway, West Galway, and Children’s Services. Each Sector is led by a Sector Manager who reports to the Director of Services and contributes to the overall strategic and operational leadership of the region. This position is also a pivotal member of the Senior Management Team.

Position Summary

The West Sector Manager holds a critical senior leadership role, responsible for the strategic and operational management of adult intellectual disability services across six geographical service areas in Galway City and County. The Sector supports approximately 600+ staff (450 WTE) and operates within a budget of €35 million.

Reporting to the Director of Services this role involves leading service innovation, workforce planning, compliance oversight and stakeholder engagement. The Sector Manager also plays a key role in fostering a culture grounded in person-centred practice, quality improvement, and regulatory excellence, while upholding the ethos and vision of the Brothers of Charity Services.

Key Responsibilities

Strategic Leadership

Develop, implement, and monitor a comprehensive Sector Strategy for:

o Workforce planning and resourcing

o Staff recruitment and retention

o Professional development and training

Provide clear leadership and direction to service teams, ensuring alignment with BOCSI values, policies, and strategic priorities.

Contribute to regional and national change management initiatives and person-centred care reforms.

Participate in and contribute to the work of the West Regional Management Team (WRSMT) and the overall management of Services in the Region

Listen to the views and perspectives of various stakeholders including Persons Supported by the Service, Families, Staff, Managers and Team Leaders and members of the public.

Promote a culture of dignity and respect for all working and supported by the Service

Operational Management

Oversee all service delivery across Adults West Sector including Day, Residential, School Leavers, Respite, Community Outreach and Family Support services including Blue Teapot Arts Programme.

Coordinate referrals, admissions and new service development in collaboration with Area Managers and multidisciplinary teams.

Manage waiting lists, service prioritisation and submissions to the HSE including DSMATs and business cases.

Participate in the Prioritisation and Planning Committee prioritise service need and update Waiting list, Submission of Business case and DSMATs submissions to HSE.

Liaise with organisational services and supports teams including Finance, HR, IT, Quality, Ancillary Services, Insurance, Safeguarding, Health and Safety.

Respond to Parliamentary Queries and Letters of representation from local elected representatives

Liaise with the local Housing Association and other relevant authorities to facilitate the provision of appropriate housing and supports to people we support.

Effective and efficient use of internal resources, e.g. emails, intranet and I.T. infrastructure such as OLIS, SIMS, FLEX, N.A.S.S., NIMS and any other systems introduced by the organisation or external stakeholder.

People & Performance Management

Support the Work of 6 Area Managers and Teams in the West Sector

Provide Support and Supervision to Area Managers and Team Managers

Lead a team of 600+ staff through a clear line management structure, ensuring robust supervision, professional development, and performance evaluation.

Promote positive employee relations and foster an inclusive and respectful workplace culture.

Lead on recruitment and onboarding processes in collaboration with HR and Learning & Development teams.

Governance & Compliance

Ensure full regulatory compliance under HIQA, Disability Act 2005, Health Act 2007, and other relevant legislation.

Coordinate service audits, person centred reviews, and internal quality initiatives.

Act as Sector Complaints Officer, ensuring timely and appropriate follow-up and resolution.

Monitor Accidents and Incidents on the AIRS system and liaise with appropriate personnel in relation to follow through, ongoing learning and remediation following an analysis of incidents

Attend relevant forums to represent the West Region Services including HSE Service Level Agreement Review Meetings, HSE School-Leaver Process, County Council Disability Housing Committees.

Represent the Sector at relevant organisational Forums in the Region including Health and Safety Committee, Planning and Prioritisation Committee, Safeguarding, Capital Development and Property Committee, Quality Action Group, Compliance and Quality Group, Day Services Forum, Heads of Multidisciplinary and Sector Managers Forum

Financial Oversight

Manage the Sector’s budget of €35 million, ensuring fiscal responsibility, cost-effectiveness, and compliance with HSE service agreements.

Prepare and review financial submissions, capital proposals, and grant applications.

Stakeholder Engagement & Representation

Actively engage with the HSE, local authorities, educational institutions, housing associations and advocacy groups.

Represent the organisation on key committees, working groups and community forums, promoting the mission and interests of BOCSI.

Maintain strong, transparent communication with people supported, families, staff and external agencies.

Meet with Family members to discuss areas of concern or specific requests for service development.

Report to the Director of Services on any significant developments within the area of responsibility and perform any additional duties as may be assigned from time to time by the Director of Services.

Participate in on-call on a rotational basis to deal with any emergencies, which may arise outside of normal working hours.

Key Performance Indicators (KPIs)

1. Regulatory compliance as outlined in the Disability Act 2005 and the Health Act 2007.

2. Effective operational governance of Adults West Sector services to encompass the delivery of contracted and funded BOCSI West Region services, evidenced in KPI and Monitoring reports to the HSE and updates at Service Arrangement Review meetings.

3. Effective performance as a member of the Senior Management Team with delegated responsibility of operational governance over service delivery.

4. Implementation of effective line management structure within your sector to ensure teams and managers of frontline services have effective support, development and performance management required to enable them to provide quality services.

5. Services are delivered in keeping with contractual requirements and allocated resources (evidenced in organisational WTE reports - budgets & staffing).

6. Service operations are compliant with Quality Accreditation and Regulatory requirements (evidenced through outcomes of internal audits and statutory quality inspections e.g. CQL, HIQA).

7. Effective implementation of Risk Management Framework is evidenced across frontline service delivery and reflected in the Corporate Risk Register.

Person Specification

Essential Qualifications & Experience

Relevant third-level qualification in Social Care, Healthcare, or related field.

Minimum 10 years' post-qualification experience, with at least 3 years in senior management.

Demonstrated expertise in workforce strategy, operational governance, and regulatory compliance.

Proven experience managing a large team of 50+ employees.

Effective communicator with strong interpersonal skills including excellent written & spoken English.

Have a full clean driving licence and the use of one’s own vehicle.

Key Competencies

Candidates should have:

Budgetary/financial, employee relations and team management experience are essential to the post.

Competent experienced people manager able to lead and motivate a team is an essential requirement of the role.

A strong understanding and commitment to the demands of service provision, regulation, and the support and development of staff teams.

Demonstrable track record of success in leading major change, delivering on strategy, and meeting Service Level Agreements while staying within budget.

Up to date knowledge of current thinking and practices in person centred service delivery.

Have good managerial, leadership, interpersonal and problem-solving skills, together with an ability to advocate on behalf of the organisation and people supported at local and regional level.

Ability to create order from ambiguity & willingness to roll up sleeves to directly solve problems, operates with a sense of urgency, conscientious, attention to detail and “can do” attitude.

Excellent and creative collaboration skills with the ability to grasp issues quickly and work on the right things at the right time.

Be eligible to work in Ireland and possess all necessary permits/visas if applicable.

Significant experience delivering regulatory compliance.

Effective communicator across multiple levels.

Ability to represent the directorate and organisation with credibility and professionalism.

Solution-focused approach and outcomes driven

Analytical, thinking & decision-making skills in a complex environment

Grounded in organisational values and the needs of people we support

For informal enquiries, please contact:

Eamon Loughrey, Director of Services (West Region)

�� 091 721 470

�� eamon.loughrey@bocsi.ie

Application Process

The closing date for receipt of all applications on-line is 5pm Tuesday 20th January 2026

Interview date will be Friday 6th February 2026

The Brothers of Charity Services Ireland is an equal opportunities employer