Senior Business Analyst, / Naas

Senior Business Analyst, Dublin / Naas

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Date: 6 Feb 2026

Location: Central Park/ Naas/ Time House, IE, IE

Company: Allied Irish Bank

Location/Office Policy: Time House, Naas OR Central Park, Sandyford / Hybrid – 3 days onsite

• Do you have customer facing experience and want to play a key role in transforming how we serve our customers?
• Are you excited to work in a fast-paced, data-driven environment where your insights will directly impact the customer experience.
• Are you ready to join a team leading transformative initiatives across Consumer?

What is the role:

This role is part of the Consumer Transformation and Performance Enablement team. Based in Time House, Naas or Central Park, Sandyford, as a Business Analyst you will use data-driven insights to enhance customer experience, operational efficiency, and business performance. You’ll work closely with stakeholders to support transformation initiatives like Consumer 26 and Conversational AI management transition.

Key accountabilities

• Identify customer concerns, agent performance issues, and recurring service problems.
• Provide data-driven insights to improve agent training, compliance, and quality assurance.
• By mapping processes, Pinpoint customer pain points to enhance service delivery and operational processes.
• Generate actionable reports and insights to support strategic decision-making.

What you will bring: 

• 5+ of customer facing/contact centre experience.
• Strong relationship-building skills with internal and external stakeholders.
• Excellent written and verbal communication skills - Proficient in PowerPoint and Excel. SQL and Power BI skills would be beneficial.
• Adaptability in Dynamic Environments: Capable of thriving in fast-paced, dynamic settings while managing multiple priorities effectively. Ability to thrive in a fast-paced environment with a keen attention to detail.
• Motivated, results-focused mindset with a passion for continuous improvement.

Why work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Behavioural Capabilities

• Eliminates Complexity – Identifies and creates clear, effective and efficient processes. Focuses on continuous improvement. Demonstrates flexibility, curiosity and openness to opportunities. Recognises that change is constant and practices adaptability.
• Ensures Accountability - Holds self and others accountable to meet commitments and own the outcome. Acts with a clear sense of ownership aligned to goals for your role and team. Acknowledges and learns from mistakes. Accepts and shares recognition.
• Collaborates -Works cooperatively with others across the organisation to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.

Technical Capabilities

• Data Insight –Use of data, both current and emerging, to gain deeper insights and encourage proactive decision-making within the organisation. By effectively utilising and evaluating data, it enhances the ability to identify trends, apply simulation, predict potential scenarios, risk mitigation and create detailed reports as applicable.
• Data Analysis - Measures, manages, forecasts and analyses data to identify trends, provide insight that informs decisions by applying methodology, best practices and leveraging machine learning, statistics and database systems

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: 23rd February 2026

Job Segment: Business Analyst, Recruiting, QA, Data Analyst, Quality Assurance, Human Resources, Technology, Quality, Data

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