Senior Ecommerce Executive

About the Role

Kilkenny Design, who operate a domestic and international eCommerce websites, have an exciting opportunity for an experienced eCommerce Executive to join a fast-paced company. This is a hands-on role with plenty of scope to make your mark on a portfolio of high traffic ecommerce websites. We are seeking a commercially-driven, numerate, and highly motivated Senior E-commerce Executive to elevate trading and merchandising performance of our retail websites. This is a pivotal role within our digital team, responsible for launching products, building pages, delivering a best-in-class online shopping experience, maximizing trading performance, and ensuring the websites consistently meet and exceed KPIs.

You’ll be a driving force behind the commercial performance of our e-commerce business, constantly optimizing the customer journey, improving conversion, and delivering a compelling and profitable product experience across all categories.

Key ResponsibilitiesE-commerce Trading & Merchandising

· Own the daily, weekly, and seasonal e-commerce trading performance and all related KPIs.

· Actively manage websites merchandising, including the execution of commercial strategies to drive sales and margin.

· Launch of all new products to the websites, including the commercial optimization of product presentation, pricing, positioning, and categorization.

· Monitor and optimize the performance of the websites search bar, on-site widgets, and merchandising.

· Take full accountability for websites stock availability, including managing bestsellers, improving slow sellers, removing underperforming products, and forecasting demand.

· Own and optimize pricing and margin strategies in alignment with business objectives.

· Ensure all promotional and sale activity is launched on time and in a commercially impactful way.

· Build and optimize landing pages, sourcing visuals and tiles in collaboration with the marketing team.

Website & Digital Experience

· Conduct regular website walks to identify commercial and experiential opportunities for optimization.

· Take full ownership for identifying key features and improvements required for the websites to be a superior CX in the market.

· Build robust business cases for new website features based on performance data, customer needs, and market benchmarks.

· Collaborate closely with IT and digital development partners to deliver new features end-to-end, from ideation through to launch including testing and sign-off.

· Focus all development efforts on driving improvements in user experience (UX), user interface (UI), and conversion rate.

Analytics & Reporting

· Lead daily, weekly, and quarterly reporting on e-commerce performance with clear, actionable insights.

· Continuously monitor web analytics and KPIs to proactively drive trading decisions.

· Take ownership of actions in response to performance trends, demonstrating a “trader mindset.”

Cross-functional Collaboration

· Work closely with internal and external marketing teams to ensure marketing traffic aligns with trading strategy.

· Partner with buying administration and supply chain teams to ensure stock levels meet demand, especially ahead of peak trade periods.

· Collaborate with creative and content teams to deliver effective on-site storytelling and visual merchandising.

· Collaborate with the Customer Service and the CX team to stay close and hear the voice of the customer.

Market Awareness

· Monitor competitor websites, pricing, and digital strategies to benchmark and inform internal trading tactics.

· Make recommendations on category performance and product gaps based on market trends and performance data.

About You

· 3–5 years of hands-on e-commerce trading experience within a fast-paced omnichannel retail environment.

· Deep understanding of online merchandising, trading levers, and commercial KPI management.

· Strong experience owning the end-to-end launch and optimization of new products online.

· Highly numerate, analytical, and data-driven with strong proficiency in web analytics tools (e.g., Google Analytics, GA4, excel, merchandising technology, AI or similar).

· A self-starter who takes ownership and thrives on accountability.

· Strong commercial instinct, with the ability to interpret data and translate it into action quickly.

· Exceptional attention to detail and a relentless focus on trading the websites to perform.

· Experience working cross-functionally with marketing, buying, and supply chain teams.

· Proficient in CMS, merchandising tools, and e-commerce platforms.

· Positive, collaborative, and adaptable – fits well within a high-effort, high-support culture.

· Friendly, open, hardworking, and honest – someone who brings positive energy to the team.

Whats in it for you?

· Be part of a fast-paced, growing digital team in a high-impact role.

· Own the trading performance of a core retail channel.

· Collaborative, supportive team environment where high effort is matched with high support.

· Opportunity to shape and influence the digital future of a respected omnichannel brand.

· Join an award-winning eCommerce Team

· Bring the best version of yourself to a highly supportive, hard-working, culture

· An opportunity to make a meaningful impact on the future growth path of the business in an environment that wants to hear all of your great ideas and experience

· Competitive remuneration

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