Senior Executive Officer

The Medical Council is seeking to recruit a Senior Executive Officer (SEO) within the Department.

This role will support the implementation of the Council’s Liaison Framework a key strategic initiative designed to strengthen compassion, fairness, trust, and wellbeing across all regulatory interactions.

The post holder will work closely with the Head of Department and a team of Executive Officers to deliver high-quality, person-centred engagement and communication support to registrants, complainants, and stakeholders. The position will play a pivotal role in embedding a compassionate culture within the Council’s regulatory processes.

Key Responsibilities

• Report to the Head of Liaison Services on all matters relating to departmental operations and performance.
• Lead the day-to-day coordination and supervision of the Liaison Team ensuring timely, accurate, and empathetic communication with all parties engaged in the regulatory process.
• Oversee and manage complex or escalated liaison cases, ensuring accurate, timely, and compassionate communication with all parties, and provide guidance or direct support to staff handling sensitive or high-impact matters.
• Manage liaison activities, ensuring clear, plain-English updates and high-quality correspondence, while simplifying and refining communication materials to promote compassionate and accessible language.
• Oversee the design and delivery of support initiatives, including the promotion of CAREhub and wellbeing resources for registrants, complainants, and staff.
• Coordinate and support the development of outreach and engagement activities in line with the national outreach model, including workshops, professional forums, and stakeholder engagement events.
• Ensure appropriate escalation and referral pathways are followed for distressed or vulnerable stakeholders in line with the Council’s wellbeing and safety protocols.
• Assist the Head of Department in quarterly reporting to the Executive Leadership Team, collating performance metrics, feedback analysis, and learning outcomes.
• Support the department in maintaining compliance with all relevant policies, including data protection (GDPR), confidentiality, and ethical communication standards.
• Identify opportunities for process improvement within the Liaison Services and contribute to strategic planning and innovation.
• Perform any other duties as may be assigned from time to time.

Essential Criteria

• At least three years’ relevant experience in a communications, regulatory, or stakeholder-facing role, ideally within a public, professional, or healthcare environment.
• Proven ability to handle sensitive and complex matters with tact, empathy, and discretion.
• Strong written and verbal communication skills with experience in producing plain-English correspondence and reports.
• Demonstrated knowledge of wellbeing or engagement processes within regulatory or public service contexts.
• Excellent planning, coordination, and team management skills with an ability to manage competing priorities.
• Understanding of confidentiality, GDPR, and professional boundaries.
• Third-level qualification or equivalent (Level 7 NFQ or higher) in a relevant discipline such as public administration, psychology, health, social sciences, or communications.

Essential Characteristics

• Ability to work independently, demonstrating initiative and sound judgement.
• Highly organised and detail-oriented in managing information and workflow.
• Empathetic and composed when dealing with individuals in distress or under stress.
• Excellent interpersonal skills and the ability to build collaborative relationships across teams and with external stakeholders.
• Strong problem-solving and analytical skills, with a focus on service improvement.
• Ability to adapt and respond effectively to changing demands in a complex regulatory environment.
• Demonstrates the core values of the Medical Council:
• Collaboration
• Excellence
• Accountability
• Trust
• Respect

Desirable Characteristics

• Experience in healthcare regulation, fitness to practise, or complaints management.
• Training or certification in trauma-informed communication, mental health first aid, or wellbeing support.
• Experience contributing to organisational culture change or public engagement programmes.
• Familiarity with plain-English writing principles and quality assurance processes for communication.

Details of this Appointment

Position Type: Permanent appointment – 6-month probation applies.

Grade: Senior Executive Officer (SEO)

Salary: Starting salary will be at €58,847, in line with the first point of the Senior Executive Officer pay scale.

(If currently a serving civil or public servant, entry point may be higher based on existing salary.)

Senior Executive Officer Pay Scale:

€58,847 | €60,567 | €62,285 | €64,000 | €65,723 | €67,437 | €69,157 |

€71,637 (LS1 – after 3 years at maximum) | €74,112 (LS2 – after 6 years at maximum)

Annual Leave: 29 working days plus public holidays

Hours: 35 hours per week, Monday–Friday

Location: Kingram House, Kingram Place, Dublin 2 (hybrid model: two on-site days per week)

Pension: Public Sector Pension Scheme (transferable for serving civil/public servants)

Rewards / Benefits

• Dedicated Wellbeing Group and Wellbeing Initiatives
• Employee Assistance Programme and Wellbeing App
• Training and Professional Development opportunities
• Public Service Sick Leave Scheme
• TaxSaver Travel Tickets and Bike to Work Scheme
• Subsidised flu vaccination programme
• Paid Exam and Study Leave
• Income Continuance Scheme
• Civil Service Credit Union Membership