Senior Floor Manager

Role Overview

As a Senior Floor Manager in a JD Sports flagship store, you drive operational excellence and commercial results. You lead from the front—motivating your team, owning floor performance, and delivering exceptional service every shift. You set the pace, coaching your team to maintain high standards while keeping the floor running smoothly and aligned with the premium JD experience.

Working closely with store leadership, you help push ambitious sales targets, elevate customer engagement, and maintain a best-in-class retail environment. This role demands confident, hands-on leadership, strong commercial awareness, and the ability to lift team performance to the highest level.

Key Responsibilities

• Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times.

• Drive strong commercial performance through effective merchandising, stock management, and team motivation.

• Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.

• Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.

• Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

• Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.

• Strong leadership skills with proven ability to develop and inspire teams.

• Excellent communication and customer-resolution ability, confident in handling complex situations.

• Solid commercial awareness with understanding of store operations and performance drivers.

• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout flagship experience.

• Experience in visual merchandising or premium product presentation.

• Energetic, confident leader who thrives in high-pressure, high-traffic environments.

• Proactive problem solver who takes initiative and drives continuous improvement.

• Builds strong working relationships, contributing to a positive and inclusive store culture.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.

As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

· Incremental Holiday Allowance

· Staff Discount on qualifying purchases across Group retail stores and online

· Exclusive Colleague Bike Discount scheme

· Discounted Gym membership

· Personal development opportunities to learn and develop at work

· Access to Apprenticeships and accredited qualifications

About JD Group

Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility.

Our vision is to become the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry. We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence, we’d love to hear from you.