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Senior Operations Specialist


About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families.We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

We want a Senior Operations Specialist to join our International DNA Operations team to provide maternity cover on a fixed-term basis for 12 months. We manage all international DNA kit shipments to and from customers, manage the supply chain and ensure a fantastic level of customer service – both internally and externally. We're a vibrant and fast-moving team and we need someone who is organized and flexible to join us.

You will provide support for our marketing and PR teams assisting with VIP projects. You will report to the Director of International Fulfillment. Your role is to handle supplier payments, invoicing, and Purchase Order creation. This is a hybrid role and will require you to work from our Dublin office twice a week. You may be required to travel (including to the US) to other Ancestry offices and trade shows dependent on needs and attend team off-sites.What you will do

  • You will handle day to day admin duties, address corrections, filling in trackers, handling order errors

  • You will work closely with our Member Services team

  • You will process all outbound and inbound VIP orders

  • You will create purchase orders and make sure invoices are paid on time 

Who You Are

  • You have 2+ years office based experience including general administration tasks

  • You are systems savvy, adept at Microsoft Office suite, Smartsheets and are able to learn new systems quickly

  • You have a collaborative approach with a strong sense of teamwork and willingness to work with colleagues and other departments, in support of Organisational objectives

  • You have previous experience in a supply chain, logistics or retail environment

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