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Senior Sales Advisor

WinemarkBangor, DownPart-timePermanent

Reference Number

SSA-Bangor-8

Location

Bangor Northern Ireland and surrounding areas

Contract Type

Part-Time Permanent

Closing Date

27/11/2020

Hours- 30 hours a week

Purpose

  • To provide the best level of service to customers, thereby maximising sales and profit
  • To assist and support the Store Manager in all aspects of the business including sales, security, cash and stock control
  • To control and operate a Winemark store in the Store Managers absence in accordance with Company policies and procedures

Responsibilities

To assist and support the Manager in the following:

  • staff training and development
  • motivating and encouraging the team to attain sales targets
  • stock management
  • ensuring staff adhere to all Company instructions, policies and procedures
  • ensuring the store is operated in accordance with Company budgets
  • planning and implementing any changes in promotional activity
  • administration, for example, investigating cash / stock discrepancies, payroll and marketing

These responsibilities are in addition to the following:

  • To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
  • Identifying selling opportunities and acting on these
  • To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
  • To ensure that the premises are safe and secure at all times
  • To comply with the Company regulations with regard to cash handling and administration
  • To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
  • Any other duties relevant and related to the post

Qualifications

Essential

  • Maths and English GCSE (Grade C or above) or equivalent

OR

1 year previous supervisory experience in a retail or customer focused environment

Desirable

  • NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent
  • WSET Level 1 Wine Certificate; Level 2 also preferred
  • Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits

Skills and Experience

Essential

  • Minimum of 6 months experience in a retail environment
  • To demonstrate the ability to solve problems and to work on your own initiative as well as part of a team.
  • Leadership qualities – to demonstrate your potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
  • Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
  • Previous experience of an EPOS system and cash handling
  • Previous experience of stock handling and control
  • Communication Skills – a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills
  • Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
  • Ability to actively sell to customers
  • Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
  • Excellent standard of dress and appearance

Desirable

  • Previous experience in an off licence environment
  • Previous experience in a supervisory role
  • Interest and/or knowledge of wine

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