Senior Systems Officer

THE ROLE

Reporting to the Assistant ICT Manager / Assistant Head of Information Systems, or such person as may be designated from time to time, the Senior Systems Officer will work as part of a multidisciplinary team within the IS Department or Service & Digital Transformation, assisting with the implementation of work programmes to achieve goals, targets and standards set out in Corporate, Departmental and Team Plans.

THE IDEAL CANDIDATE

• shall have proven experience and skill in the areas of programme / project management; contract management, business relationship and account management, the development of ICT policy analysis and ICT standards development and application;

• shall be capable of managing multiple teams operating in the technical or application support areas; this would include knowledge of business and technical architecture;

• shall manage staff effectively to achieve a common goal, ensuring strong governance standards and ethics standards are adhered to and maintained;

• shall motivate, empower and encourage staff under their supervision to achieve maximum performance;

• shall work and deliver results within tight deadlines in a changing and fast moving environment;

• shall possess strong interpersonal and communication skills and an ability to present complex information in a clear and concise manner to both technical and non-technical audiences;

• will be self-motivated with the ability to work on one’s own initiative, in an independent environment and without constant supervision;

• will have good knowledge and awareness of Health & Safety Legislation and Regulations, their implications for the organisation and the employee, and their application in the workplace;

• will also be required to have an understanding of the role and duties of managers in safety management in the workplace.

QUALIFICATIONS

CHARACTER:

Each candidate shall be of good character.

HEALTH:

Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

EDUCATION, EXPERIENCE, ETC.:

Each candidate must, on the latest date for receipt of completed application forms:

(a)

(i) hold a recognised degree (level 8 in the National Framework of Qualifications), or equivalent professional qualification in an IT-related discipline, and have a minimum of 3 years satisfactory relevant experience working in a structured IT environment;

OR

(ii) have at least 5 years satisfactory experience working in a structured IT environment, 3 years of which have been in an ITIL based service delivery environment or in a structured IT project-based environment;

AND

(iii) have extensive experience (at both technical and management level) in at least two of the following areas:

project management,

systems management and implementation,

cyber security governance and / or operations,

cloud security,

systems or business analysis,

network administration and implementation,

geographical information systems,

database and server support,

Microsoft Azure,

Microsoft Power Platform,

Office 365.

(b) have good knowledge and awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace;

(c) have an understanding of the role and duties of managers in safety management in the workplace.

DESIRABLE

Information Systems Department

• be certified in project management or ITIL based service delivery;

• hold a recognised degree (level 8 in the National Framework of Qualifications) in an ICT related discipline;

• hold a security certification such as CISSP or CISM;

• have experience of working in an ITIL based structured service delivery or structured project management such as PMBOK or Prince 2;

• have experience in a business change environment, in particular business analyst / process mapping;

• have experience of public procurement (including drafting technical specifications for tenders), contract management and service delivery management.

Service & Digital Transformation

• be capable of working in a diverse environment managing cross-organisational and multidisciplinary teams of technical and business stakeholders;

• bring a strong focus on the UX / UI element of solution design to ensure that digital services are designed in a customer focused and easily accessible manner;

• understand the potential for digital solutions and emerging technologies to transform service delivery for citizens, businesses and Dublin City Council;

• have an understanding of agile methodology.

DUTIES

The duties of the post include, but are not limited to, the following:

Information Systems Role

• Project Management and Business Analysis – conducting the role of project manager / business analyst and leading a multi-disciplinary team in a structured project management environment;

• Procurement and contract management;

• Managing teams to deliver services across the areas of networks, servers, desktop, Microsoft Azure, DBA, devices, payroll support, business intelligence, knowledge management, GIS, and Office 365;

• Technical and business architecture;

• Cyber security operations;

• Cyber security risk management and governance;

• Managing a local IT Unit as an Account Manager to support the IT function in Client Departments. This would include the development of a business strategy and implementation of ICT solutions to support customers and meet business needs;

• Knowledge management;

• Application development;

• To carry out such other duties as may be assigned from time to time.

Service & Digital Transformation Role

• Project Management and Business Analysis – carrying out the role of Project Manager / Business Analyst and leading a multi-disciplinary team in a structured project management environment;

• Working with and supporting stakeholders across the organisation to develop and deliver digital solutions and to promote the effective use of customer-centric digital services to support business needs;

• Identifying potential service delivery efficiencies, improvements and innovation through the implementation of new ICT / digital-enabled processes and technologies;

• Identifying and implementing solutions which will complement and facilitate good data management to maximise opportunities for data sharing and data optimisation;

• Developing key digital strategies that capitalise on trends, techniques and new technological developments;

• Procurement and contract management;

• Vendor contract management;

• Low-code application development;

• Technical and business architecture;

• Ensuring their team adopts effective programme / portfolio / project management to deliver on-time and on-budget solutions;

• Act as a trusted advisor to your team and the organisation and participate in working groups as required;

• To carry out such other duties as may be assigned from time to time.

The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to an appropriate Officer or such designated Officer as may be assigned from time to time by the City Council.

The duties of the post are to give to the local authority and to:

(a) the local authorities or bodies for which the Chief Executive is Chief Executive; and

(b) any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies referred to in sub-paragraph (a) under the general direction and control of the Chief Executive or of such officers as the Chief Executive may from time to time determine, such appropriate computing, technical, management, administrative, executive, supervisory, advisory and ancillary services as may be required.

The holder of the post will, if required, act for an officer of a higher level.

SALARY

The salary scale for the position of Senior Systems Officer is:

€60,011; €61,480; €63,194; €64,914; €66,634; €68,170; €69,745; €71,269; €72,790 (Maximum); €75,395 (1st LSI) (after 3 years satisfactory service on the Maximum); €78,015 (2nd LSI) (after 3 years satisfactory service on the 1st LSI).

Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Local Government and Heritage. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving public service employee on or after 1st January 2011 will enter the scale for the position at the minimum point.

Rate of remuneration may be adjusted from time to time in line with Government Policy.

Under the Public Service Stability Agreement 2013, the working hours for newly appointed / promoted staff are 35 hours per week.

All applicants must refer to the Additional Candidate Information Booklet which can be found at https://careers.dublincity.ie

for additional relevant information pertaining to the salary scale and the recruitment process.

PARTICULARS OF POSITION

(a) The post is permanent, whole time and pensionable.

(b) Dublin City Council reserves the right to, at any time, assign an employee to any Department now or in the future.

(c) A period of one year’s probation applies where a person is permanently appointed to Dublin City Council.

CITIZENSHIP

Candidates must, by the date of application, be:

a) a citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or

b) a citizen of the United Kingdom (UK); or

c) a citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

d) a non-EEA citizen who is a spouse or child of an EEA, UK or Swiss citizen and has a Stamp 4 visa; or

e) a person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a Stamp 4 visa; or

f) a non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA Member State, the UK or Switzerland and has a Stamp 4 visa.