Service Administrator

We are looking for an organised and efficient Service Administrator, to join our busy Service and Repairs team based in Naas, Co. Kildare.

Responsibilities:

• To provide day-to-day administrative support to the Service and Maintenance department
• To assist in coordinating service jobs, repairs, and engineer schedules
• Manage incoming service requests and ensure timely logging and allocation
• Liaise with customers, suppliers, and internal teams to ensure smooth workflow
• Prepare job sheets, service reports, purchase orders, and related documentation
• Prepare, process, and issue invoices for service jobs, repairs, and callouts
• Ensure all billable works are captured accurately and invoiced promptly
• Review engineer reports, job sheets, and purchase orders to verify chargeable items
• Liaise with customers regarding invoice queries, PO numbers, and supporting documentation
• Work closely with the finance team to support credit control and resolve discrepancies
• Liaise with suppliers to ensure the prompt delivery of parts.
• Maintaining the service contracts and service management / scheduling systems. 
• Maintain accurate records, databases, and tracking systems
• Support compliance, health & safety, and quality documentation processes
• Contribute to continuous improvement initiatives within the department
• Carry out other relevant administration tasks as required from time to time by the business.
• As you are part of a Service and Maintenance team you are required to support other areas of the department when the need arises i.e. when colleagues are on leave or absent from work

Key Skills & Experience

• Candidates must have experience in accounts / bookkeeping or finance and accounting using ERP systems such as SAP or IFS. ERP system training will be provided for applicants with relevant accounts or bookkeeping experience
• Proficient in MS Word, Excel, and Teams
• You will have excellent organisational abilities, communication skills and strong time management skills
• You will be flexible and willing to work to tight deadlines when required
• You will have a keen eye for detail, ensuring accuracy in all areas of your work

Compensation Package:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• Flexible working options, dependent on location and role requirements
• See company website for more information on the benefits of working in EPS Group

We welcome speculative applications from individuals of all levels.

If you are interested in working with us but are not sure if the role above is for you, please feel free to get in touch for an informal discussion about what we do and what you could bring to the team. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, please let our recruiting team know.