Service Administrator

HomecareMedical, is an established family firm operating from Mayo since 1988 servingthe Healthcare Market in Ireland. We provide product and services to PrivateRetail, Pharmacy, Nursing Homes, HSE Community Care, Acute Hospitals, VoluntaryBodies and others with a strong emphasis on Quality and Customer Service.

We are proudto support our local community in all regards and employ over 100 staffnationwide in roles including sales, customer service, service engineers,warehousing, logistics and support service. With our growing customer base thisis an excellent time to join Homecare Medical as a Service Administrator inthis busy fast paced environment.

Ethos

Ourethos is to provide a total solution for our customers. We focus on thepatients wellbeing, independence, privacy, and dignity and offer the carer thebest products and services to help them with their everyday caring tasks.

The Homecare motto is HelpingYou Care and our team puts this at the heart of everything we do.

Main purpose of role

The Service Administrator will beresponsible for the day to day administration duties of the Service Departmentensuring customers expectations and requirements are dealt with in a timelymanner. Working in a team the Service Administrator will be responsible forproviding administration support for the Service and Rental department.

Main Duties:

1. Compile accurate service reports and issue to customers on a daily basis.

2. Plan, produce and communicate service schedules for Service Engineers.

3. Ensure all customers enquiries, requests and complaints are dealt with in a timely manner.

4. Process spare parts quotations for customer orders. Add product returns and credit notes onto our system.

5. Liaise with Service Manager on a daily basis, communicate well and attend team meetings.

6. Work with external and internal customers to maximise the service delivery opportunities and the customers experience.

7. Record customer feedback/issues on management system and work with colleagues across departments to ensure maximum customer satisfaction.

8. Provide feedback on recommendations, ideas and improvements that may support ongoing improvements to Service and products.

9. Perform additional ad hoc tasks as required by the Company. The duties listed are not exhaustive.

Skills Required:

The following skills are essential requirement to the role.

• Ideally the suitable candidate will have previous admin experience in a similar role.

• The ability to communicate with clients in a professional friendly manner, by phone, email and face to face.

• The ability to work in a consistent and logical way to ensure priorities are achieved.

• The ability to ensure the work is done in the most efficient way.

• Must have reasonably strong computer skills along with strong written and verbal communication skills.

Experience:

• Minimum 2 years' experience in a similar role.

• Proficiency in Microsoft Office applications.

• Experience of Sage/CRM systems would be an advantage.

• Good telephone and communication skills.

• Fluency in both oral and written English language is essential.

Qualifications:

Leaving Certificate or equivalent qualification.

Key Benefits:

• Full, comprehensive training and support will be provided.

• Employee assistance program.

• Employee discount.

• On-site parking.

• Team working environment.

• Training and Development opportunities.

Core Competencies:

• Customer Focus- Demonstrate a high standard of customerservice, striving to exceed the customers needs, both internal and external.Takes Responsibility for problems and queries and ensures the customer issatisfied. Is polite and courteous and builds rapport with customers.

• Communicating Effectively- Demonstrates the ability to communicateclearly at all levels, verbally and in writing. Is clear concise and easy tounderstand. Seeks others views and encourages contributions. Ensuresinformation reaches the relevant people and that messages are understood.

• Team working- Develops positive working relationships withcolleagues. Offers advice and assistance when required. Sharing knowledge andexperience. Contributes to team effectiveness

• Results Orientation Including Planning and Organisation-Demonstrates the ability to achieve results, changing direction as andwhen necessary. Is able to plan and organise workstation and daily tasks toassist performance and achieve objectives. Manages the delivery of servicedaily. Identifies what needs to be achieved and develops plans to deliveroptimum results within constraints. Monitors progress adjusting plans whenrequired. Keeps organised and accurate records

• Contributing to the future of the organisation-Is motivated to play a role in the organisations business. Isenthusiastic about the direction of the company and supports changes to achievecompany aims. Seeks to develop own role and career and seeks to learn anddevelop new skills and knowledge. Goes beyond the defined role