Service Advisor

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a full-time Service Advisor to join our dynamic, growing team based in BMW, Little Island.

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle condition.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Invoice and collect payment from customers for services rendered.
• Handle and resolve customer complaints regarding services.
• Maintain customer records and enter data into computer databases.

Role Requirements:

• Develop natural conversation to build rapport, trust and credibility with customers.
• Active listening to build understanding of customer needs and motivations.
• Present products and services enthusiastically and with conviction.
• Use customer records and data to personalise the customer's experience and build the relationship.
• Link features and benefits to the customer's needs for additional work identified and services offered.
• Explain complex technical information in a way that can be understood by the customer.
• Guide customer to the right choice for them.
• Previous customer service experience is desired.
• Ideally have a technical understanding/background.
• Full, clean driving license.

Benefits:

Why work with us?

At Kearys Motor Group we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• 31 Days Paid Leave (inclusive of public holidays)
• Company Pension
• Healthcare Scheme
• Employee Volunteer Day
• 2 Company Days
• Bike to Work Scheme
• Referral Bonus
• Milestone Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme
• 24/7 Employee Assistance Programme
• Death in Service Benefit
• Long Term Disability Scheme
• Tax Saver scheme
• Employee Recognition Programme
• Sports and Social Club

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