Service Advisor

Shaw Commercials is recruiting a Service Advisor to join our busy LCV Centre in Castlebar. If you enjoy working with customers, have strong organisational skills, this could be the perfect opportunity for you.

To support this growth, we’re offering a €1,500 joining bonus – a great way to get started with us.

• Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
• Organise workshop schedule for the day and liaise with the workshop controller / manager.
• Work closely with Parts Advisor regarding parts orders and workflow planning.
• Organise roster for the month ahead on-line.
• Review staff clocking’s and approve overtime by technicians.
• Understand customer’s needs and requirements and maintain strong relationship.
• Communicate with customers throughout the day.
• Take bookings for the service department.
• Advise customers of any additional work to be carried out.
• Invoice work upon completion and collect payment.
• Communicate work carried out with the customer and discuss any matters that may require follow up.
• Work closely with Warranty Coordinator and Planner.
• Work with the marketing associate with regard to promoting the workshop.
• Maintain customer records and enter data into computer databases

Requirements;

• Excellent communication skills.
• Previous experience as a motor service advisor is an advantage.
• Ideally have a technical understanding/background.
• Full, clean driving licence.
• Must be flexible.