Service Co-Ordinator

DPS Group are seeking to recruit a Service Co-Ordinator in Bangor.

The Service Co-Ordinator plays a key role in the efficient operation of the Service Department here at DPS, acting as the point of contact between customers, engineers, and internal teams. This role is responsible for coordinating service activities, managing schedules, and ensuring works are planned and delivered safely, efficiently, and to a high standard.

Role and Responsibilities

· Reporting to the Service Manager and assisting in the day-to-day operations

· Support in the co-ordinating & planning of weekly schedules for Service Engineers

· Purchasing and acquisition of BOQ items for jobs including labour, parts, and materials

· Ensuring that service is delivered in accordance with our Standard Operating Procedures and in line with our IFS Enterprise Resource Planning system

· Communicating with our internal warehouse to ensure correct parts are assigned to jobs

· Quality checking documentation such as tenders, reports, and schedules

· Assisting with maintaining and updating issue logs, registers, and cost trackers

· Generating and updating quotations & invoices

· Ensuring that all service telephone calls are answered professionally, and all messages are logged and forwarded to the Service Manager

· Assisting H&S Manager with the HSQE documents

· To perform the job in accordance with the company’s policies and procedures

· To perform any other reasonable duties which may be required by management from time to time

Skills/Qualifications

· Previous experience working in a co-ordination role or related field is desirable

· Computer literate - must be proficient in MS office (Outlook, Word, Excel)

· Previous experience of IFS software preferred but not essential (training will be provided)

· Grade C or above in English and Maths at GCSE Level (Higher and Further education desirable)

· Excellent English verbal and written communication and interpersonal skills

· Strong organisational skills, with the ability to prioritise tasks and manage time effectively

· Attention to detail and ability to multi-task in a dynamic environment

· Strong collaborative skills with an ability to work effectively in a team

· Mechanical/ Electrical knowledge or experience desirable

Compensation Package:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• See company website for more information on the benefits of working in EPS Group

We welcome speculative applications from individuals of all levels.

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