Service Controller/Administrators

Key functions & responsibilities

Answer incoming calls to the centre in a friendly and professional manner

Take accurate and detailed information from caller regarding breakdowns

Log all calls on to job management system (FSM)

Prioritise and assign jobs to technicians in a timely and efficient way

Ensure customer is kept informed, at all times, of the various stages of each job

Build strong external & internal relationships

Follow up jobs to ensure customer satisfaction and deal with any queries immediately

Ensure all jobs have followed the correct purchase order procedure for that customer

Skills, experience and personality

Ensure accurate records kept of any call-backs

Complete stage one validations on jobs in line with agreed procedures

Chase and update outstanding customer purchase orders

Process customer payments

Update system with customer staff/preference changes

Any other duties as required to assist other staff and maintain a safe, clean and happy office environment

Personal Style and Characteristics

• Mon-Fri 8am – 5pm
• 29 days holiday per year
• Basic £23,000 with OTE £25,000
• Company Pension

• Open minded, proactive with a professional approach.
• Methodical, organised with the desire to take ownership of duties.
• Effective listening, verbal and written communication skills are essential.
• Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
• Ability to plan, organise and prioritise workload to meet deadlines.
• Ability to maintain a high level of confidentiality and discretion at all times