Service Coordinator

This is a senior technical administrative position with responsibility to capture, manage and input engineering related calls and requests on a day to day basis in addition to other engineering activities and records. The candidate will be responsible for direct and indirect customer contacts, managing the administrative aspects of current and delayed works, liaising with customers and contractors on-going with respect to works requests and planned preventative maintenances. The post will form an integral part not only of the department’s quality system but also an essential part of the safety systems on site.

Reporting to the Engineering Supervisor (ES)/ or their appointed Deputies for all aspect of works.

The successful candidate will have:

• Minimum of 3 years administration experience preferably in a technical administrative capacity in Engineering.

• A third level qualification in Business I Business Administration / a closely related discipline I a technical trades or engineering background.

Some duties include;

 Implement and operate the department’s call/data management and reporting system.

 Play an active role in the performance of all administrative duties necessary for the running of the department.

 Responsible for direct and in-direct customer contact including liaising with customers about on-going aspects of works requests, planned preventative maintenance and projects.

 Maintain all information relevant to the department technical records – PPM, Notices Financial, Technical etc.

 Manage and operate computerised Asset Management System.

 Arrange and coordinate orders for various spares or materials.

 Assist with and support on-site project related works.

 Arrange Tender Processes in conjunction with FED Team.

 Liaise with contractors as required.

 General administrative duties within the department.

 Capture and manage engineering related calls and requests on a day to day basis.

 Coordinate and work with Professional, Technical and craft staff within the departments.

 Coordinate with contractors and suppliers as required by the ES in the delivery of services.

 Generate reports daily, weekly, monthly, quarterly and annually as may be required.

 Manage on-going departmental Dash Boards.

 Generate and operate an advance warning system with respect to departmental activities.

Coordinate with departmental staff site activities to manage risks.

 Coordinate and maintain statutory paperwork required for the department.

 Play an active part in and Coordinate the FED’s Quality Management, Environmental and Risk Systems where appropriate.

 Managing the administrative aspects of current and delayed works, liaising with customers on-going with respect to works requests and planned preventative maintenances.