Service Delivery Administrator

Northern Ireland Fire & Rescue Service (NIFRS) serves the entire community, a population of 1.9 million in an area of over 5,500 square miles. NIFRS has a proud tradition and history of serving the community with distinction. 

NIFRS wish to invite applications for the following role:

Service Delivery Administrator- Job Ref N057/09/2026
NIFRS currently has a number of opportunities for Service Delivery Administrators across various locations. 

The successful candidates will provide a modern, efficient, professional, confidential and customer-focused administrative service to all functions within the relevant Area Command as well as to other internal and external customers, in accordance with the relevant NIFRS policies and procedures and relevant legislation.

This is an excellent opportunity for suitably qualified individuals, the role comes with an excellent benefits package including on-site parking, flexible working, generous holidays and gym facilities. 

Hours of work;
Currently 36¼ hours per week, Monday-Friday, 9.00am to 5.00pm.
A Flexible Working Hours Scheme is in operation.
In view of the level of this appointment, the postholder will be required to work in such a way as to fulfil the obligations of the post.

There are currently six full time, permanent positions based at various NIFRS locations as outlined below:

​​​​​​​Eastern Area Headquarters, 6 Bankmore Street, Belfast, BT7 1AQ x 2 vacancies
Southern Area Headquarters, 103 Thomas Street, Portadown, BT62 3AH
Crescent Link Response Point, 10 Crescent Link, Derry / Londonderry, BT47 1FR
Coleraine Response Point, 123 Eglinton Street, Portrush, BT56 8DZ
Enniskillen Response Point, 214 Tempo Road, Enniskillen, BT74 6HR

This recruitment and selection process will also be used to fill future vacancies, a reserve list will be created for 12 months should any additional fixed term, permanent, full time or part-time vacancies arise (offers of posts will be made in merit order). 

Salary:
The salary scale is Scale 6. The salary range is currently £31,537 - £33,699 per annum (Under Review)

All the information that you need in order to apply is provided in the candidate information pack. However, if you have any queries or require any further information please email: nifrs.recruitment@nifrs.org or telephone 028 9266 4221.

Candidates should apply online and the closing date for applications is 12 noon on Friday 18th September 2026

We are an equal opportunities employer and we welcome applications from all suitably qualified persons, irrespective of age, gender, race, sexual orientation, disability, marital status, dependants, religion or political opinion.

NIFRS is currently under represented by women, applications from this group is particularly welcome. Appointment will be made solely on merit