Service Delivery Coordinator

Key Responsibilities:

Recruitment

• Ensure full TA cycle is adhered to.
• Recruitment administration.
• Assist in full candidate journey.
• Advertising roles.
• Initial candidate screening.
• Advising and guiding candidates through the process.
• Arranging interviews.
• Reference checks, medicals, uniforms, and ad hoc requests as needed.
• Support candidates through the recruitment process, including aftercare assistance.
• Consistently grow the candidate pipeline, filling it with high-calibre candidates through multiple sourcing channels.

Administrative Support Responsibilities

• Develop and maintain strong working relationships with hiring managers in a variety of departments.
• Perform work in accordance with the designated KPIs and SLAs.
• Support candidates through the recruitment process, including aftercare assistance.
• Conducting Cpl induction and completion of Manual Handling training (training provided).
• Completion of system set-up for all new hires.
• Support employees on any HR issues or queries they may have and facilitate actions to resolve these in a timely manner.
• Supporting administration around agency and contractors' compliance.
• Maintaining monthly and quarterly reporting for Finance, EHS, HR (recruitment + attrition) for both client and Cpl.
• Participate in the development of presentations and relevant material for clients.
• Supporting with Disciplinary and Grievances, ensuring accurate and timely resolution and documentation of concerns or issues.
• AOB/escalations or ad hoc requests from the site.

Skills/Experience/Competencies Required:

• Minimum of 2 years' experience in recruitment, HR, or experience within a Managed Service (MSP/RPO).
• Excellent stakeholder engagement skills and communicating effectively.
• Autonomous, innovative, and solution-focused.
• Strong organisational and reporting skills.
• Ability to prioritise work from multiple stakeholders in a high-volume, dynamic environment.
• Proficiency in MS Office products, particularly Word, Excel & PowerPoint. Familiarisation with Teams, OneNote beneficial, and Salesforce beneficial.