Service Delivery Lead, Life & Insurance, Retail Wealth, / Hybrid

Service Delivery Lead, Life & Insurance - Retail Wealth, Dublin/Hybrid

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Date: 27 Mar 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role Title: Service Delivery Lead, Life & Insurance - Retail Wealth

Location: As part of our Hybrid Working model, this role will include a blend of remote and on-site working in Central Park Leopardstown and Molesworth Street Dublin 2.

This role is being offered on a permanent, full-time basis.

About the Role:

AIB are looking for a Service Delivery Lead reporting to the Head of Partner Service Delivery for Life & Insurance. The Partner Service Delivery team is a small team providing support to the 2 Partner Management Teams (Life and Insurance) in managing the delivery of Life and Insurance products & propositions to our personal customer base.

You will be responsible for fostering strong relationships with our strategic partners and leading out on the day to day operational functions of the business. The role will also support the wider Sustainability & Customer / Digital evolution agendas.

Key Responsibilities Include:

• Co-ordinate and liaise across multi-organisational teams to enhance our end to end service delivery, through compliance monitoring, and Product risk management principals.
• Manage the integrity of the products with our partners to ensure that products and processes are compliant, robust and in line with best industry standards.
• Lead out on, or provide, support to the wider Life & Insurance teams on regulatory and change projects.
• Lead in resolving queries, complaints, or errors from internal stakeholders and strategic partners quickly and efficiently.
• Ensure completion of regular operating tasks within required timelines.
• Work with the Life & Insurance teams to assess and implement any design changes to the business operating model in conjunction with other relevant internal partners to ensure we have the most effective and efficient operating model.
• Support the wider teams with varies governance activities with an emphasis on assurance and operational excellence.

What you will bring:

• Relevant experience that can demonstrate an intuitive understanding of commercial operations management in the Life and/or Insurance industries (4 years+).
• Experience and a strong understanding of the regulatory and compliance environment within the Life and / or Insurance Industry.
• Experience of building and maintaining relationships with internal and external stakeholders and business partners.
• A track record of end to end product and process management, including ongoing end to end product integrity.
• Proven ability in managing the delivery of continuous improvement and customer focused solutions with excellent interpersonal and communication skills.
• APA qualification, while not necessary would be an advantage.

Life at AIB

At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie.

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie 

By When ? Wednesday 10th April 2024 

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

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