Service Desk Analyst

Purpose of the Role

The successful candidate will be responsible for providing first and second-level ICT technical support to users, ensuring that all calls are resolved efficiently and in a timely manner.

This role is a shift based On Site role covering Service desk hours between 0800 to 1800 Monday to Friday. Some out of hours work will be required on occasion.

This role will also be required to participate in the on call rota.

Essential Criteria:

• Education:Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft, CompTIA) are a plus.

• Experience: Minimum of 2 years of experience in a service desk or technical support role.

• Soft Skills: Excellent problem-solving skills, strong communication and interpersonal abilities, and a customer-centric approach.

• Experience in Service Now

• Experience with Windows 10 and 11 OS

• Experience in administration of O365

• Experience with GPOs.

• Healthcare Experience

• Certification in Information Technology Infrastructure Library (ITIL).

• Fluent English and eligible to work in Ireland

• Full driving licence to support remote and onsite on call when necessary

• ITIL Foundation certified

• Competent in Microsoft Word, Excel, PowerPoint, Visio, Share point etc.

• Other Requirements: Ability to work under pressure, manage multiple priorities, and maintain a high level of attention to detail.

Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.

The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.

* Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter.

The closing date for submissions of CV’s and cover letter is 29th Aprilby 23:59. Applications must be completed through the advertised post on CHI.jobsby clicking ‘Apply for Job’.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department, please contact John Maher on Niall.Bodie@childrenshealthireland.ie

For other queries relating to this recruitment process, please contact Kaley Madden at

Kaley.Madden@childrenshealthireland.ie

PLEASE NOTE:

CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.

Below, you’ll find the list of commencement dates for 2025.

· October 13th

· November 10th

· December 15th