Service Manager

POSITION SUMMARY:

The Service Manager will be primarily responsible for the operational implementation of the Jigsaw service in the Wicklow catchment area. The base of the service will be in our Bray hub.

Overseeing a team of staff, the Jigsaw Service Manager will work as part of collaborative leadership team (Service Manager and Clinical Manager) to ensure the safe and effective delivery of the Jigsaw service. Working closely with the Clinical Manager, the Service Manager will ensure the service is in compliance with service related policies and procedures as described in the Jigsaw operations manual.

This is a full-time, permanent role.

Requirements

CORE JOB REQUIREMENTS

Leadership

• To manage planning processes ensuring the Jigsaw team have a clear vision for 1) clinical delivery 2) education and training 3) community engagement and 4) youth participation
• To ensure Jigsaw service plans are aligned to regional and national Jigsaw priorities
• To ensure local strategy is translated in into operational work plans
• To work collaboratively as part of the Jigsaw Leadership team and contribute to leadership meetings with regional colleagues.
• To promote a collaborative and compassionate culture in Jigsaw.

Operational Management

• To implement financial procedures and manage the local Jigsaw budget.
• To provide line management to the Youth and Community Engagement Worker, Service Administrator, Jigsaw Clinicians and Senior Jigsaw Clinicians.
• To work with the Clinical Manager to deliver annual operational plans for the service.
• Analyse and report on data from Jigsaw Data System to inform service delivery.
• To implement the Jigsaw risk management policy.
• To work with the Jigsaw facilities department to ensure facilities are in line with health and safety requirements and support a youth focused mental health service.

Relationship Building and Communications

• To facilitate positive working relations among the team members in Jigsaw.
• Facilitate positive lines of communication with national office ensuring staff are aware of significant strategic and procedural developments.
• Take a lead role in developing and sustaining co-operative and collaborative relationships with a range of key stakeholders from the statutory, voluntary and community sector.

Manage Youth Mental Health Service in the Community

• Work with the Clinical Manager to ensure Jigsaw is delivered in compliance with service delivery policies and procedures.
• Monitor inward and outwards referral pathways and working with the Clinical Manager to develop strategies to promote service integration.
• Represent and promote Jigsaw in community fora.
• Develop local fundraising strategies and ensure Jigsaw is compliant with the Jigsaw fundraising policy.

Managing Participatory Structures

• To oversee the planning, implementation and evaluation of the Youth Advisory Panel Programme.
• To manage the planning and delivery of local community engagement structures, such as the Jigsaw Advisory Group.
• To plan (including risk assess), manage and evaluate local community events.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential

• Five years management experience in health, youth work, social care, education or other not for profit sector service.
• A third level qualification (Bachelor’s Degree and/or equivalent) in a business, health (including mental health), community development, education, or social science related area.
• Three years’ experience managing a team in a human service delivery context.
• Experience of transformative leadership & change management.
• Experience developing operational plans, staff work plans, monitoring and reviewing cycles.
• Experience of planning, supporting implementation and evaluation of participatory structures.
• Experience of financial management, including budget development and analysis and implementing financial procedures.
• Strong Emotional Intelligence.

Desirable

• Experience leading the development and implementation of strategic plan.
• Strong data management and analysis skills.
• Experience implementing a service wide risk management policy.
• Experience managing facilities in a service delivery context.
• Experience working as part of a management team, steering group or cross-disciplinary team.
• Strong reflectivity and self-awareness, negotiation and conflict management skills.
• Knowledge of theory and policy underpinning youth and community participation.
• Experience managing wide ranging community events.
• Awareness of the policy context of Jigsaw.
• Experience managing community partnership projects.
• Experience generating unrestricted income, understanding of controls & best practice in fundraising.
• Full, clean driving licence.

Benefits

Salary commensurate with qualifications and experience. Factors taken into account in determining an appropriate scale include the candidate’s knowledge, skills, experience and qualifications relevant to the job. The salary range for this role will be €50,000 - €70,000.

Jigsaw operates the following benefits for its employees:

• Defined contribution pension scheme.
• Annual leave 25 days, exclusive of public holidays and 1.5 company days.
• Comprehensive annual CPD schedule
• Financial support for further education