Service Manager, New Blackrock

Job Opportunity

Role: Service Manager – New Community Service
Reporting to: Regional Manager
Contract Type: Permanent, Full-Time (37 hours per week)
Location: Blackrock, Co. Dublin

About the Role

Cheshire Ireland is excited to announce the development of a new community-based service in Blackrock, Dublin. We are seeking an exceptional Service Manager to lead, manage, and develop this service — ensuring it sets the standard for rights-based, person-centred community living.

As Service Manager, you will operate as part of the Regional Team and take on the role of Person in Charge (PIC) for HIQA purposes. You will be responsible for delivering high-quality, safe, and effective services that empower individuals to live their best possible lives, fully included in their families and communities.

This is a unique opportunity to shape and grow a new service from the ground up, leading a skilled and motivated team committed to excellence and continuous improvement.

About Cheshire Ireland

Cheshire Ireland provides quality services to adults with physical, sensory, and neurological disabilities who require medium to high levels of support.
Our mission is to support people to live independently, with dignity and choice, in an environment that promotes their rights and well-being.

Learn more at www.cheshire.ie

Key Responsibilities

Operational Leadership

• Manage day-to-day operations to deliver safe, effective, person-centred services.
• Lead the implementation of rosters and workforce planning using Softworks.
• Engage with stakeholders and the Regional Quality Partner to ensure continuous improvement.
• Produce regular reports on service performance, outcomes, and workforce development.
• Oversee fundraising and community engagement where appropriate.

Team Leadership & Development

• Provide clear, motivational leadership to multidisciplinary teams.
• Conduct regular supervision, coaching, and performance reviews.
• Support recruitment, induction, and professional development in collaboration with HR.
• Foster a culture of respect, accountability, and continuous learning.

Compliance, Safeguarding & Quality

• Fulfil the role of PIC and ensure full compliance with HIQA standards and statutory requirements.
• Collaborate with Regional and National Safeguarding, Quality, and Clinical Partners to maintain high standards of safety, care, and governance.
• Monitor and implement actions arising from audit and inspection processes.

Financial & Resource Management

• Oversee service budgets, ensuring value for money and fiscal accountability.
• Manage resources effectively to achieve service objectives and KPIs.

Community Inclusion & Advocacy

• Promote the inclusion of people we support in their local communities.
• Encourage the development of meaningful social roles, relationships, and opportunities for participation.

Continuous Improvement

• Champion innovation and service improvement in line with Cheshire Ireland’s ethos.
• Lead by example in maintaining high professional standards, compliance, and person-centred practices.

Essential Qualifications, Experience, and Skills

• Third-level qualification or relevant professional qualification.
• Minimum 3 years’ management experience in the disability, social care, or healthcare sector.
• Experience in leading teams, operational planning, and managing budgets.
• Knowledge of HIQA regulations, safeguarding, and national disability standards.
• Excellent interpersonal, communication, and report-writing skills.
• Strong IT literacy (Microsoft Office Suite, workforce management systems).
• Eligible to work in the Republic of Ireland and fluent in English (spoken and written).
• Full clean driving licence and willingness to travel.

Desirable

• Experience in strategic planning and new service development.
• Knowledge of the Assisted Decision-Making (Capacity) Act 2015.

Why Work for Cheshire Ireland

• Flexible working arrangements
• 25 days annual leave
• Pension scheme & sick pay benefit
• Employee Assistance Programme
• Maternity benefit
• Cycle-to-work scheme
• Death-in-service benefit (for pension members)
• Free parking & training opportunities
• Career progression and professional development support
• Payscale - €57,000 to €69,000

Closing Date: November 7, 2025 5:00 PM

A panel may be formed for future vacancies arising from this recruitment.

Cheshire Ireland is an equal opportunities employer.
All successful candidates will be required to undergo Garda Vetting and provide documentation confirming eligibility to work in Ireland.

www.cheshire.ie
Company Reg No: 20165 | Reg Charity No: CHY 5484 | Charities Regulator No: 20008321