Service Manager

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.

Are you looking for new career challenges support services? Are you interested in varied and versatile work around constantly developing technology in an international forestry company? Become part of one of the world's largest manufacturers of forest machines based on the CTL method to support quality work and develop in the industry!

We are now looking for a Support Service Manager based out of our Head Office and Workshop near Portlaoise, Ireland. This is a supervisory role primarily focused on providing technical support to both customers and internal staff. Supervision of the service team and ensuring that their day-to-day duties are being carried out in accordance with company expectations. Ensure that the on-going training and upskilling of the service team is carried out in a timely manner.

In the role you would be:

• Answering and responding to technical inquiries, calls, emails, from customers and colleagues.

• Providing on-site or remote technical assistance to customers and service technicians on product features, specifications, work and repairs procedures, and troubleshooting.

• Diagnosing technological and mechanical issues with Ponsse Harvesters and Forwarders.

• Providing the service technicians with the solution prior to visiting the customer’s machine.

• Coordinating all training for the service team.

• Supporting our customer base with technical and warranty matters.

• Handling technical issues in a timely and professional manner to maintain strong customer relationships.

• Coordinating with internal teams such as parts and logistics, accounting and administration.

• Manage both internal and customer training and demonstrations on new product launches, updates, and technical advancements to ensure product knowledge.

• Ensure warranty claims are processed in accordance with the manufacturer’s guidelines.

• Participating in customer meetings and seminars when required.

• Keep up to date with the latest technical developments and attend Ponsse PLC and any additional training when required.

• Ensure machine PDI and delivery to the customer is carried out to company standards.

• Coordinate delivery and collection of machines when required.

What we offer:

Permanent employment in a respected and long-established company for which customer orientation is a way of life.

We offer a competitive compensation package commensurate with experience, You will also receive a laptop, phone and other tools relevant to this position. 

Your base of work for the assignment is at our location near Portlaoise. You will be part of the service team and report to the Ireland Country Manager.