Service Manager

Service Manager for Adult Services

Fixed Term Contract - 4 months

1 Part-Time (18.75 hours/week)

About us:

St. Michael’s House provides a comprehensive range of services and supports to men, women, and children with disabilities and their families in 170 locations in the greater Dublin area. We support 1,936 individuals, positively impacting thousands of family members. St. Michael’s House is funded by the Health Service Executive (HSE), TUSLA, and the Department of Education and Skills.

About the role:

We are currently recruiting for a Service Manager position in Service Area 4, reporting to the Director of Nursing:

• 1 Part-Time (18.75 hours/week, 4-month contract)

This position is in service area 4 which has residential houses supporting adults with disabilities. All homes have a person in charge and staff teams include nurses, social care workers, and direct support workers. This is a key management opportunity for experienced professionals committed to delivering safe, person-centred, and human rights-based supports for individuals with intellectual disabilities.

The successful candidates will work alongside human resources, the finance department, the quality and safety team, and a strong multidisciplinary team and contribute to strategic service development and improvement.

Key Responsibilities:

• Lead, support, and motivate frontline teams to deliver safe, high-quality, and person-centred support to adults with disabilities, fostering a respectful and inclusive team.
• Coordinate day-to-day operations, including oversight of rosters, staffing, and resource allocation, to ensure smooth and consistent service delivery that meets all the individual needs.
• Support and oversee safe medication management practices, ensuring adherence to policy, best practice, and individual support plans.
• Maintain accurate and timely records, ensuring documentation meets regulatory, legal, and organisational standards across all areas of care and operations.
• Ensure compliance with safeguarding policies and procedures, promoting a culture of safety, respect, and vigilance to protect the rights and wellbeing of all individuals.
• Support compliance with HIQA standards and all relevant legislation and policies, promoting a shared understanding of quality and regulatory expectations across the team.
• Promote Assisted Decision-Making and person-centred planning, encouraging everyone’s voice, and choice in their daily lives and long-term goals.
• Build and maintain strong working relationships with families, advocates, and multidisciplinary teams, working collaboratively to support the best possible outcomes for those accessing the service.
• Demonstrate strong communication and leadership skills, providing clear guidance, promoting a team culture based on trust, accountability, and support.
• Manage financial and service resources responsibly, maintaining accurate records and aligning with best practice and regulatory requirements, with support from the finance department.
• Contribute to strategic planning and service improvements, supporting innovation and positive change that enhances the quality of care and support provided.
• Support staff development through supervision, mentoring, and learning opportunities, creating a positive environment in which staff feel valued, supported, and encouraged to develop professionally.
• Identify and respond to risk across all aspects of service delivery, including safeguarding and health and safety, to ensure a secure and supportive environment for individuals and staff.
• Monitor and review service quality regularly, using feedback, audits, and performance data to guide continuous improvement and inform decision-making.

Who Should Apply:
We welcome applications from qualified professionals in:

• Nursing
• Social Care
• Health Care Professionals

Applicants should demonstrate a strong background and experience in disability services, and experience managing regulated health or social care services.

Essential Criteria:

• A recognised Level 8 qualification in nursing, social care, or another relevant health/social care discipline
• At least 5 years of relevant post-qualification experience, including 3 years in a supervisory or management role within disability services.
• A management qualification is essential.
• Demonstrated leadership skills and the ability to manage change effectively.
• Knowledge of regulated environments and implementation of HIQA standards
• Proven experience in staff development and team management
• Full, clean driving licence

Desirable:

• Registration with NMBI (Intellectual Disability Division), or
• CORU (e.g., Social Care Workers Register, )

Salary Scale:

• Full-Time Post: CNM3 or Social Care Manager grade (as appropriate), 18.75 hours a week pro rata per annum.

A full job description is available on request.

Benefits of working in St Michael's House

• HSE Pay Scale (incremental*)
• Premium Payments (Frontline staff)
• Sick Pay Scheme
• Paid Maternity Leave
• Pension
• Cycle to Work Scheme
• Generous Annual Leave
• Employee Assistance Programme
• Training / CPD
• Career Progression

To Apply:

1. A comprehensive CV, detailing education, skills, career history, experience.

2. A short cover letter/personal statement (i.e., no more than 2 pages) outlining why you wish to be considered for the post and where you believe your skills, experience and values meet the requirements of the position with St. Michael’s House.

Only candidates shortlisted for interview will be contacted.

Job offer is subject to approval under the process of funded posts in Disability Services in the HSE and Section 38 Agencies.

Informal enquiries are welcomed by Fidelma Flannery, Director of Nursing, and recruitment@smh.ie

Closing date for receipt of completed applications: 5th of August at 5:00 pm

Candidates should note that canvassing will disqualify them.

St. Michael’s House is an equal opportunities employer.