Service Manager

Remuneration

The salary scale for the post at (01/06/2026) is:

€83,911 €84,665 €87,976 €91,301 €94,600 €97,912 €101,207

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

As per HR Circular 012/25 Please note that previous experience working in the public service counts only where the individual was employed directly by the relevant Civil Service/Public Body. It does not apply for temporary assignments with those bodies while engaged as an agency worker and employed by a private sector employment agency. Exemptions can be found at the following link.

HSE Guidelines on Terms and Conditions of Employment provides additional information. https://www2.healthservice.hse.ie/organisation/national-pppgs/guidelines-on-terms-and-conditions-of-employment/

Closing Date Wednesday 26st of August at 12 Noon

Proposed Interview Date (s) Interviews will be held as soon as possible after the closing date. Candidates will normally be given at least one week’s notice of interview. The timescale may be reduced in exceptional circumstances.

Taking up Appointment To be agreed at job offer stage

Organisational Area HSE West and North West – Sligo, Leitrim and Donegal

Location of Post Letterkenny, Co. Donegal

There is currently one permanent whole time vacancy of Grade VIII Service Manager – Day Services Co-ordination Service / Day Services Supports & Guidance Unit available in the above location.

A panel may be formed as a result of this campaign for Grade VIII Service Manager – Day Services Co-ordination Service / Day Services Supports & Guidance Unit, from which current and future permanent and specified purpose vacancies of full or part-time duration may be filled.

Informal Enquiries We welcome enquiries specific to the role.

Name: JJ McGowan

Title: Integrated Service Lead - Donegal

E-mail address: johnj.mcgowan@hse.ie

Telephone number: 087 187 4556

Details of Service

HSE West and North West is responsible for the provision of all acute and community services across the 6 counties of Galway, Mayo, Roscommon, Sligo, Leitrim and Donegal and is operationally divided into 4 Integrated Health Areas (IHAs) – Galway/ Roscommon IHA, Mayo IHA, Sligo/Leitrim/West Cavan/South Donegal IHA and Donegal IHA. Each managed by an Integrated Health Area (IHA) Manager.

The post-holder will cover the IHA areas of Donegal, Sligo & Leitrim and will report to the Integrated Service Lead (ISL) in Donegal with responsibility for Disability Services.

An integrated approach to service delivery which ensures that each IHA in the Region delivers care appropriate to the population needs, resources, facilities and services available.

Our Mission Our mission is to ensure that the people of West and North West:

• are supported by accessible health and social care services to live healthier lives,

• have access to safe, high quality, compassionate, and integrated care, delivered by highly skilled and valued staff,

• can be confident that we will deliver the best health outcomes and value through a culture that supports continuous improvement, excellence in clinical practice, teaching, research and innovation

Our Values

The HSE's values of Care, Compassion, Trust and Learning, influence everything the Health Regions do. All HSE Health Regions encourage a culture where all staff live by these values every day, as they interact and deal with colleagues and members of the public.

Reporting Relationship The Grade VIII Service Manager – Day Services Co-ordination Service / Day Services Supports & Guidance Unit will report directly to the Integrated Service Lead – Donegal or their nominee as appropriate.

Purpose of the Post

To manage, co-ordinate, overview, evaluate and quality assure the work of the Day Services Co-ordination team in the co-ordination of HSE funded Adult day services for people with disabilities.

The post holder will be responsible, under the direction of the Integrated Service Lead – Donegal for management and co-ordination of services across assigned areas in Donegal, Sligo & Leitrim including requirements, resource allocation and service plan targets.

Principal Duties and Responsibilities

• To coordinate the planning and development of the provision of Adult Day Services, including Rehabilitative training in line with the New Directions Policy.

• Develop the Adult Day Service in line with Integrated Health Area (IHA) Donegal and Integrated Health Area (IHA) Sligo / Leitrim.

• Research and approval of services in line with national policy.

• Support the monitoring of Adult Day Services in line with Interim Standards.

• Manage resource allocation.

• Manage the annual School Leaver Process in line with the national School Leaver Process.

• Manage Service Arrangements with funded agencies.

• Promote Service User Empowerment.

• Manage the National Day Services Database.

• Contribute to the formulation of policies, protocols and guidelines to ensure the highest standard of client focused service is provided.

• Promote access to mainstream opportunities for people with disabilities.

• Promote quality services by supporting agencies to develop and implement the Interim Standards.

• Monitor the delivery of HSE funded programmes.

• Ongoing monitoring and evaluation of the effectiveness and outcomes of the support needs and placement process.

• Assist in the future planning of day services to meet existing and emerging needs.

• Promote close working relationships between the various service delivery agencies.

• Research and develop best practice in all aspects of the above.

• Undertake joint working with mainstream agencies where appropriate to ensure access to mainstream opportunities.

• Represent the Integrated Service Lead – Donegal on regional / national groups as required.

• Line Management of assigned staff

Other:

• Have a working knowledge of New Directions Policy, including accompanying Standards.

• Have a working knowledge of the Health and Information Quality Authority (HIQA) Standards as they apply to the role, for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

• To act as spokesperson for the Organisation as required.

• Demonstrate pro-active commitment to all communications with internal and external stakeholders.

Risk Management, Infection Control, Hygiene Services and Health & Safety

• The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment.

• The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility.

• The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas:

o Continuous Quality Improvement Initiatives

o Document Control Information Management Systems

o Risk Management Strategy and Policies

o Hygiene Related Policies, Procedures and Standards

o Infection Control Policies

o Safety Statement, Health & Safety Policies and Fire Procedure

o Data Protection and confidentiality Policies

• The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the IHA’s Risk Management Incident/Near miss reporting Policies and Procedures.

• The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment.

• The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services.

• The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager.

• The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others.

• The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained.

• The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment.

• It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management Code of Practice.

•

Risk Management, Quality, Health & Safety

• Adequately identifies, assesses, manages and monitors risk within their area of responsibility.

• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Education & Training

• Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

Candidates must on the closing date have:

• Significant experience of working in Disability Service include day services for adults with disabilities.

• Significant operational experience in managing and / or delivering a complex service within the area of health or social care that has involved budget planning and resource management.

• Experience of delivering change in a complex environment, as relevant to the role.

• Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to the role.

• Experience in team management and development.

• The requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Candidates must:

1. Possess a relevant third level qualification in the area of Health, Social Care or Education

AND

2. Have experience of working at a senior level with experience in Disability Day Services as relevant to the role

AND

3. Have experience of working with multidisciplinary teams as relevant to the role.

AND

4. Experience of managing and working collaboratively with multiple internal and external stakeholders to achieve results

AND

5. Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the role.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character

Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role.

Skills, competencies and/or knowledge

Professional Knowledge/Experience

Demonstrate

• In-depth knowledge of New Directions policy for the provision of day services to adults with disabilities.

• In-depth knowledge of the Interim Standards to support the delivery of New Directions.

• Knowledge of the services provided in the health service and wider environment and in particular the service needs of persons requiring rehabilitation, vocational, training and day places.

• An excellent overview of the Disability sector and proficient knowledge of the local service sector in which he or she will operate.

• Knowledge of external environment and health service structures and systems.

• A detailed knowledge and experience of working with relevant HSE and voluntary sector services and private sector disability services.

• Knowledge and understanding of key HSE policies and procedures e.g. Human Resource policies and procedures, Health & Safety, Data Protection, Freedom of Information, National Financial Regulations etc.

• Excellent MS Office skills to include Word, Excel and PowerPoint

• Knowledge and experience of Database maintenance

Critical Analysis, Problem Solving & Decision Making

Demonstrate:

• Excellent analytical, problem solving and decision making skills.

• The ability to quickly grasp and understand complex issues and the impact on service delivery.

• Considers the impact of decisions before taking action.

• The ability to confidently explain the rationale behind decision when faced with opposition

• Ability to make sound decisions with a well-reasoned rationale and to stand by these

• Initiative in the resolution of complex issues.

• A capacity to develop new proposals and put forward solutions to address problems in a timely manner.

Managing & Delivering Results (Operational Excellence)

Demonstrates as relevant to the role:

• A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships.

• Ability to plan and organise own work and that of others, delegating appropriately within the resources available.

• Ability to work on a self-directed basis.

• The ability to pay close attention to detail in personal work and the work of others

• Capacity to operate successfully in a challenging environment while adhering to relevant standards.

• Places a strong focus on achieving high standards of excellence and ensures a system of controls and performance measures are in place.

• The ability to improve efficiency within the working environment and the ability to evolve and adapt to a rapid changing environment.

• The capacity to negotiate and then ensure delivery on objectives.

• Looks critically at issues to see how things can be done better.

• Outstanding organisational and time management skills to meet objectives within agreed timeframes and achieve quality results.

• A robust results focus and ability to achieve through collaborative working

Leadership and Delivery of Change

Demonstrates as relevant to the role:

• Remains fully informed in a dynamic environment, while at the same time having a clear view of what changes are required in order to achieve immediate and long-term service objectives.

• A capacity to balance change with continuity – continually strives to improve change delivery, to create an environment that encourages creative thinking.

• An ability to influence and negotiate effectively to achieve objectives.

• Ability to support, supervise, develop and empower staff in changing work practises within existing resources.

• Evidence of being a positive agent of change and performance improvement.

• Progressive, innovative and creative approaches in responding to challenges.

• A track record as an effective leader with a can-do attitude.

Building and Maintaining Relationships/Communication Skills

Demonstrates as relevant to the role:

• Is committed to building a professional network to remain up to date with and influence internal and external politics.

• Excellent interpersonal and communications skills to facilitate work with a wide range of stakeholders.

• The ability to present information clearly, concisely and confidently when speaking and in writing tailoring to meet the needs of the audience.

• Excellent presentation skills.

• Excellent written communication skills including the ability to produce professional reports.

• The ability to build and maintain relationships with colleagues and other stakeholders to assist in performing the role.

Commitment to a Quality Service

Demonstrates:

• A commitment to deliver a high quality, person-centered service.

• Evidence of incorporating the needs of the service user into service delivery.

• Evidence of practicing and promoting a strong focus on delivering high quality customer service.

• Commitment to developing own knowledge and expertise.

• Evidence of setting high standards of performance for self and others, ensuring accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility.

• Experience in Implementing

Planning & Organising and Delivery of Results

Demonstrates:

• The ability to successfully manage a range of different projects and work activities concurrently, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines.

• The ability to use resources effectively, challenging processes to improve efficiencies where appropriate.

• The ability to proactively identify areas for improvement and to develop practical solutions for their implementation.

• The ability to work both within a team and independently.

• The ability to use initiative, problem solving and decision-making skills.

• Diplomacy, discretion and an ability to negotiate.•