Service Officers

Service Officers

Location The post to be filled under this competition is located in the Government Buildings, Michael Davitt House, Breaffy Road, Castlebar, Co Mayo F23 D303. The Garda Information Services Centre is the anchor tenant in this building.

The role of the Service Officer includes but is not limited to:

- Opening and closing of the building and after hours key holding (the building opens at 7. 00am and closes at 7.45pm Monday to Friday). - Reception duties and attending to visiting contractors. - Post and Details deliveries (secure internal courier service), franking of external post. - Maintenance of Filing Room. - Collection and distribution of post throughout the building. - Checking and replenishing of paper supply for photocopiers and printers. - Occasional filing and photocopying duties. - Monitoring cameras and use of the carpark. - Maintaining log of attendees in the building. - Issuing of swipe cards to visitors for building access. - Managing deliveries. - Attending to intruder and fire alarms. - Adhering to relevant health and safety measures and protocols.

This description of the role is not intended to be an exhaustive list of duties and responsibilities and may be reviewed from time to time to reflect the needs of the role and organisation. Service Officers will also be required to familiarise themselves with building management systems. The required training will be provided for this.

Successful candidates will be suitable in all relevant respects for appointment to the post. They must agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be performed.

The successful candidate will be a key-holder for the building and therefore will be required to attend any emergencies that may arise out of hours and a call-out allowance may be payable.

The candidate appointed as a Service Officer (SO) in An Garda Síochána will be an individual of the utmost integrity and ethical values, demonstrating personal drive, commitment and energy. They will foster a culture of ethical behaviour and personal responsibility throughout their areas of responsibility.

Essential: Professional Qualifications, Experience, Requirements, Skills Candidates, by the closing date, must: - Candidates must be able to communicate clearly and fluently in the English language in both written and verbal communication - Have experience of working in a team and on their own; - Be capable of physical work. Given the nature of the role manual handling is a requirement and suitable training will be provided.

Desirable: Requirements, Skills: Previous experience as a Service Officer, or in a similar role; - Post room experience; - Oral and written proficiency in Irish. - Residing in close proximity to Castlebar area*

Key Skills/Competencies for effective performance as a Service Officer

Teamwork

- Shows respect for colleagues and co-workers - Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate Offers own ideas and perspectives - Understands own role in the team, making every effort to play his/her part - Approaches and delivers all work in a thorough and organised manner

Information Management / Processing - Follows procedures and protocols, understanding their value and the rationale behind them - Keeps high quality records that are easy for others to understand - Draws appropriate conclusions from information - Suggests new ways of doing things better and more efficiently

- Is comfortable working with different types of information, written, numerical, charts, and carries out calculations such as arithmetic, percentages etc.

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