Service Receptionist

Main Purpose of Job:

We are currently recruiting for a Service Receptionist to join the Connolly Motor Group, within the Service team, at Hyundai Galway in Oranmore.

The role:

The successful candidate will work closely with the Service Advisors, Service Manager and the Workshop. You will be tasked with invoicing, administration within the service department.

Role Responsibilities:

• Take service bookings
• Preparing documentation relating to transactions, in a methodical and accurate manner
• Maintaining an efficient document storage system, which allows for prompt retrieval of information.
• Processing of service plan and internal vehicle preparation invoices
• Preparing accurate quotations for vehicle servicing and maintenance needs.
• Maintaining accurate payment records.
• Providing a quotation and invoices for the customer
• Communicating with the workshop and service advisors to ascertain the level of work required
• Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
• Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts
• Communicates the customer requirements to the workshop in a legible, clear and understandable manner
• Monitors work progress to ensure the vehicle will be ready at the time agreed with the customer
• Creates the invoice for work completed
• Completes any other appropriate activities as specified by the Service Manager

Customer Service

• Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies
• Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations
• Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations

The person:

Skills and Competencies:

• Motor sector experience is not essential but desirable
• Min 1 year Administration experience would be beneficial
• Strong communication skills with internal and external customers, suppliers and the manufacturer
• Strong problem-solving ability to identify and resolve customers issues in a professional and empathetic manner
• Attention to detail
• Work independently in a busy, active environment, managing own time and workflow effectively
• Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance
• Build strong interdepartmental relationships and pay close attention to other department requirements
• Time Management skills

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