Service Scheduling Support

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increase demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software, and solutions, and is complemented by a network of nearly 250 service centres worldwide. 

We are now looking for a Service Scheduler Support to join our team in Burnfoot, Co. Donegal

Reporting to the department manager, this position provides an excellent opportunity to enhance professional growth and development. The main remit of the role will encompass the following duties:

• Support Site Works scheduler with requests for resource deployment, processing of requests, prioritising works and ensuring site work activities are planned and scheduled within achievable timeframes.
• Responsible for data entry and maintaining site works request database (Oracle, IFS, Access & SWR) to ensure all requests for resources are logged and planned on the site works schedule.
• Handling internal and external communications within site works dept.
• Support site work team in arranging travel/lodgings for personnel on site visits.
• Assist with compiling and issuing required pre and post site visit paperwork.
• Assist with preparation for site visits loading all appropriate documentation onto engineer’s service portal.
• Maintain control of tools and equipment for site works including sign in/sign out etc.
• Manage tooling requirements for all site-based activities ensuring adequate tools are available to allow works to take place.
• Assist with transport activities ensuring work vans are allocated efficiently and drivers have required authorisations etc.
• Support Site Works scheduler with operational activities for both internal and external business tasks as required.
• Prioritise workload to meet Customer/Client expectations.
• Support the site works team in other activities as and when required.

 The successful candidate will be expected to:

• Have excellent communication and interpersonal abilities.
• Be an efficient organiser and be able to manage multiple priorities.
• Prioritise workload to meet Customer/Client expectations.
• Display a proactive flexible approach to working within a team environment.
• Display attention to detail and work within a busy office environment.

Essential Criteria

• Ability to work within a team environment and individual situations.
• Full involvement and eagerness to learn.
• Possess computer proficiency including good familiarity with Microsoft Word, Excel, PowerPoint, email, and databases.
• Relevant experience in working in an administrative position.
• Ability to work towards tight schedules, deadlines and problem solving. 

Desirable Criteria

• Relevant experience in working within a service/production environment.
• Relevant experience with planning or co-ordinating works.