Service Support Associate

Job Role

We’re recruiting a Service Support Associate to join our amazing team!

You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones.

You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment.

This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners.

You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts.

Our ideal candidate will have excellent communications skills and love working in a fast-paced environment.

You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

• 2 Volunteer Days

• Company Pension Scheme

• Health Insurance Allowance

• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance

• Annual Salary Review

• Enhanced Maternity/Adoption and Paternity Pay Arrangements

• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership

• Refer a Friend Scheme

There’s also the opportunity to progress your career!

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200.

Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres

Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm

Closing Date: 21 October 2026

Key Responsibilities

• Document all call information and complete paperwork.

• Research and clarify required information.

• Liaise with our delivery centres to gather information and resolve issues.

• Identify and escalate priority issues.

Skills and Experience

Essential

• Qualifications – Leaving Certificate standard as a minimum

• Previous experience of telephone based or face to face customer service delivery

• Successful experience of working within a target driven environment

• Proven organisational skills with a high level of attention to detail

• Effective and demonstrable team player

• A positive outlook with excellent interpersonal skills

• The ability to communicate in a friendly and professional manner by all communication methods

• Ability to adapt to change

• Initiative to utilise available resources to identify solutions

• Competent in the use and purpose of IT, including Microsoft Office

• Fluent level English

Desirable

• 1+ years working in an administration role

• Previous experience of working with disadvantaged groups

• Qualification / Training in customer services

• Fluent level Irish