Service Support Officer

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.

The purpose of this role is to provide day to day support to the ROC Service Coordinator in the development, operation, and expansion of person-centered services in Cork, in line with the IWA standards for Community Centre Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering of a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities.

Liaison

For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, in particular the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area.

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Main Duties and Responsibilities

To support the implementation of the Associations standards for Community Centre Services as directed by the Service Coordinator

To develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to service user requirements.

To identify and develop opportunities in partnership with service users enabling them to increase their social participation and lead full, active, and independent lives in their own communities

To support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services

To accompany and support service users on annual holidays, outings, social and day trips as required by Service Coordinator and provide personal care for service users while in attendance at services

Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to.

To maintain working rotas and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided. and identify new opportunities for service development

To mentor and support IWA staff to ensure the services meet the standards of the Association

To develop and support the volunteer programme within the service

To actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the community centre service

To focus on the inclusion of people with disability within their wider community and develop links within the community to support this

To support and mentor all ROC staff in their day-to-day duties

To avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community

To perform such other duties as may be assigned from time to time by the Service Coordinator

PERSON SPECIFICATION

Training, Experience and Qualifications

Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential

Some previous experience in the areas of training or facilitation is required

Knowledge and Skills

The ability to make operational decisions and possess good problem-solving skills is essential

Excellent computer and administration skills (Microsoft Office & Database Management) are essential

An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable

Experience of working with people with disabilities is desirable

Leadership experience is desirable

Experience of Quality systems and maintenance of same an advantage

A full driving license is a requirement.

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Behaviours

The ability to work as part of a team and on own initiative

Person centred approach

An ability to build strong relationships at all levels

Strong customer service focus

Be of good character

Remuneration & Benefits

The current pay scale is subject to a 9.25% pay increase over the next 2 years (2025 upto October 2026), aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organizations.

Salary between €26,477.88 and €40,450.44 (DOE)

Excellent working conditions

Training & development opportunities

25 days annual leave pro rata

Employee Assistance Service

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