Services Officer

Remuneration

The Salary Scale (as at 01/03/2025) for the post is: €51,206, €52,738, €54,300, €55,897, €57,503, €59,375, €61,253 LSI Purpose of the Post

The Services Officer Grade V will lead and manage the provision of the Services Department. He / She will provide professional leadership, management and support to the Services team in accordance with HIQA Standards, at Cavan Monaghan Hospitals.

Principal Duties and Responsibilities The position of Services Officer Grade V encompasses both managerial and administrative responsibilities which include the following: Professional Responsibilities

• In consultation with other relevant heads of department maintain systems for the evaluation of the services provided.
• Participate on committees as nominated by the Hospital Manager.
• Assure adequate standards of hygiene are maintained throughout the hospital.
• Maintain and improve standards and work procedures in accordance with established policies of the Hospital including fire, manual handling, health & safety regulations, infection control and waste management policies.
• Participate and inform contract negotiations and compliance
• Ensure a high standard of service to transport patients is provided
• Ensure a high standard of compliance with mortuary standards for the hospital
• Ensure compliance with waste management policy
• Ensure compliance with chemical management policy
• Ensure compliance with data protection act 2014
• Ensure compliance with National financial regulations
• Ensure compliance with Health and Safety regulations
• Ensure compliance with manadatory and required training & education for all staff in your area of responsibility is adhered to

Administration

• Prepare service plan and business plan objectives within area of responsibility.
• Supply statistical, budgetary and payroll details as requested by Hospital Management.
• Supply trended data as required for areas of responsibility
• Ensure line management is kept informed of issues arising.
• Maintain accurate personnel records including time sheets of staff in your area.
• Maximise the use technology in ensuring that work is completed to a high standard.
• Develop reports and data for your area of responsibility
• Align KPIs and reports to the Operational service manager
• Ensure the efficient and effective use of hospital resources within your area.

Customer Service

• Promote and maintain a customer focused environment by ensuring service users / customers are treated with dignity and respect.
• Seek feedback from service users / customers and implement change to incorporate same, in agreement with Line Manager.

Human Resources / Supervision of Staff

• Ensure compliance with all HR policies, protocols and standards
• Deal with Human Resources and employee relations issues within the services area
• Participate in selection interviews as required.
• Co-ordinate the staffing of all attendant posts throughout the hospital in cooperation with the various heads of departments.
• Develop and redeploy staff in accordance with the needs of the service.
• Be responsible for the induction, training, supervision welfare and discipline of staff in your area of responsibility
• Monitor contracts of temporary staff and conduct appraisal and performance meetings at designated intervals.
• Promote good working relations with staff within your area of responsibility
• Ensure effective delegation of duties
• Ensure that there is a satisfactory standard of time keeping amongst staff under your supervision

Service Delivery and Service Improvement

• Ensure accurate attention to detail in own work and work of the entire team.
• Maintain a good understanding of internal and external factors that can affect service delivery including awareness of local and national issues that impact on own area.
• Embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes.
• Encourage and support staff through change processes.
• Monitor efficiency of service provided by the team, identify and implement changes to the service where inefficiencies arise.
• Participate in reviews as required
• Identify areas for improvement and implementation strategy

Standards, Policies, Procedures & Legislation

• Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility.
• Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by your own team.
• Maintain your own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, GDPR.
• Adequately identifies, assesses, manages and monitors risk within their area of responsibility.
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards.
• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Eligibility Criteria Qualifications and/ or experience Each candidate must on the latest date for receipt of CV:

• Have attained such standard of education as would enable him/her to discharge the duties of the post satisfactorily.
• A relevant management qualification would be desirable, but not essential.
• Organising ability and suitable experience in the supervision of staff. Applicants who do not meet in full the eligibility criteria set out above on the closing date will be deemed ineligible and their application will not be processed for this competition.

Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character Each candidate for and any person holding the office must be of good character.

Post Specific Requirements Applicants must demonstrate experience deemed necessary for safe and effective performance in the role.

Skills, competencies and/or knowledge Professional Knowledge & Experience

• Demonstrate knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria of the role.
• Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc.
• Demonstrate the ability to work in line with relevant policies and procedures.
• Demonstrate commitment to developing own professional knowledge and expertise.

Planning and Managing Resources

• Demonstrate the ability to effectively plan and manage own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met.
• Prioritises effectively to manage multiple projects concurrently, structuring and reorganising own workload and that of others as needed.
• Demonstrates responsibility and accountability for the timely delivery of agreed objectives.

Commitment to a Quality Service

• Practice and promote a strong focus on delivering high quality customer service for internal and external customers and an awareness and appreciation of the service user.
• Proactively identifies areas for improvement and develops practical solutions for their implementation.
• Embrace and promote the change agenda, supporting others through change and effectively seeing it through.
• Demonstrate flexibility and initiative during challenging times and an ability to persevere despite setbacks.

Evaluating Information, Problem Solving & Decision Making

• Demonstrate the ability to analyse and evaluate information, considering a range of critical factors in making effective decisions. Recognising when it is appropriate to refer decisions to a higher level of management.
• Demonstrate initiative in the resolution of complex issues / problem solving and proactively develop new proposals and recommend solutions.
• Ability to make sound decisions with a well-reasoned rationale and to stand by these as appropriate.

Communications & Interpersonal Skills – Globally assessed

• Demonstrate excellent communication and interpersonal skills including the ability to present information in a clear, concise and confident manner (verbally and written).
• Demonstrate the ability to influence people and events and the ability to build and maintain relationships with a variety of stakeholders to assist in performing the role.
• Demonstrate commitment to regular two-way communication across functions and levels, ensuring that messages are clearly understood