Shared Services Specialist

Job Title: :

Shared Services Specialist

Vacancy ID :

100832

Vacancy Type :

Permanent

Post Date :

24-Apr-2026

Close Date :

08-May-2026

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. 

As a Shared Services Specialist, you will contribute to the effective delivery, governance and continuous improvement of operational support services across PTSB. While this role has a primary focus on Health & Safety, you will also support the wider Shared Services remit. You will play a key role in maintaining compliance with regulatory requirements, strengthening risk management practices, partnering with colleagues and third-party vendors, and driving consistent and efficient processes across Shared Services functions.

Responsibilities:

• Support the delivery and embedding of Shared Services frameworks, policies and procedures.
• Act as a first line point of contact for operational queries, providing clear guidance, risk aware recommendations and timely escalation where required.
• Monitor and maintain relevant operational, risk and control registers (e.g., incidents, KRIs, SLAs, service logs.)
• Support Vendor and Third Party oversight activities, including performance monitoring, issue management, and assurance checks.
• Draft, update and maintain policy, process and training documentation to ensure consistency and compliance across Shared Services.
• Assist with the delivery of operational reporting and dashboards.
• Support the planning and execution of internal and external audits, ensuring evidence readiness and follow-up of actions.
• Partner with the Shared Services Risk & Governance team on RCSA, control testing, risk assessments and policy compliance.
• Contribute to cross-functional continuous improvement initiatives, including the reduction of manual processes, improved customer experience and enhanced operational resilience.

Requirements:

• Demonstrated experience working in a Health & Safety, Risk, Facilities, Operations or similar control function, within a regulated or corporate environment.
• Strong stakeholder engagement and communication skills.
• Analytical and problem-solving skills.
• Exposure to risk management frameworks.
• Strong organizational and multitasking abilities.
• A proactive mindset with commitment to strengthening governance, operational resilience, and risk culture.
• Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.

This is a Permanent role based in Dublin (Hybrid).

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. 

We reserve the right to draw up a shortlist for interview. 

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.