Shop Lead

Join our Würth Community 

The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth.

Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with recordbreaking sales, has made Würth Ireland a top 1000 company in the country and market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our OmniChannel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland with further expansion planned over the next 3 years. Our EBusiness continues to expand, incorporating vending technology, scanners, online sales and selling, coupled with social and video marketing.

We have the largest Salesforce in Ireland with over 90 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics.

Your Mission!

As Shop Lead, you will supervise a small, dynamic team delivering excellent service to B2B customers. You will ensure your team is organised, motivated, and achieving sales and service targets while maintaining exceptional operational standards across both stores and on-site delivery activities.

You will act as the key link between management and Shop staff, supporting performance, coaching team members, and ensuring consistency in service delivery.

Key Responsibilities

Team Leadership & Supervision

• Supervise and support a team of three shop staff
• Allocate daily tasks and ensure efficient coverage across both store locations
• Provide on-the-job coaching, guidance, and performance feedback
• Support onboarding and training of new team members
• Lead by example in delivering excellent customer service

Sales & Customer Engagement

• Support and drive sales performance across retail and construction customers
• Oversee telesales activity and ensure follow-up on construction accounts
• Assist in identifying opportunities to grow customer relationships and sales
• Step in to handle key customer accounts when required
• Operations & Coordination
• Ensure smooth coordination of deliveries to construction sites
• Oversee stock management, replenishment, and accuracy across both locations
• Support rota planning and ensure adequate store coverage
• Maintain high standards of merchandising, cleanliness, and organisation

Performance & Reporting

• Monitor KPIs including sales, margin, and customer service targets
• Report performance updates to management
• Identify issues or opportunities and implement improvements where possible

Health, Safety & Compliance

• Ensure all team members follow safety procedures in-store and on the road
• Promote a strong culture of security awareness and compliance
• Maintain safe working practices across all activities

Skills, Experience & Requirements

• Previous experience in retail, trade, tools, construction, or similar environment
• Proven ability to lead, motivate, or support a small team (formal supervisory experience an advantage)
• Strong sales background with a customer-focused mindset
• Full clean driving licence (essential)
• Excellent communication and interpersonal skills
• Highly organised with the ability to manage competing priorities
• Confident working across multiple locations and adapting quickly
• Strong knowledge of construction or trade products is a advantage

What we Offer

Joining Wurth Ireland means joining a growing German Multinational– full of support and opportunity including excellent training and ongoing development to help you be the best you can be!!!! We offer a competitive salary with ample opportunity to increase your earnings through monthly and quarterly incentives.

· Life Cover

· 23 days annual leave

· Onboarding Programme

· Paid Sick Leave Scheme

· Employee Referral Scheme

· Staff Discount

· Long Service Rewards

· Career Progression Opportunities

· Wellness initiatives including 24/7 access to Employee Assistance Programme

Reporting to: Head of Shops

Location: Cork

Salary: €45,200 OTE