Shop Manager, Holywood

Join Our Team as a Shop Manager at Northern Ireland Hospice

📍 Holywood Road, Belfast
💰 Salary: £26,750 – £28,269 per annum
🕒 37.5 hours per week (5 days Monday–Saturday)
📄 Permanent

Make a difference in your community while leading a successful retail team.

We are looking for a passionate and motivated Shop Manager to lead our Holywood Road shop. This exciting opportunity combines retail leadership with a meaningful purpose – raising vital funds that support specialist palliative care for people and families across Northern Ireland.

As Shop Manager, you will take responsibility for the day-to-day running of the shop, maximising sales, managing staff and volunteers, and creating a welcoming space for customers and supporters. You will play a key role in engaging the local community, encouraging donations, and ensuring the shop delivers an excellent customer experience.

This is a practical, hands-on role involving the regular handling, sorting and preparation of donated goods, including frequent lifting, and carrying and steaming of clothing as part of day-to-day shop operations.

​​​​​​​If you enjoy leading teams, developing people, and creating vibrant retail spaces, this could be the perfect opportunity.

Why Join Us?
We value our staff and offer a range of benefits designed to support your wellbeing, work–life balance, and everyday life.

Work–Life Balance

• 25 days annual leave plus 11 public/bank holidays
• Opportunity to purchase additional annual leave

Health & Wellbeing

• Access to Employee Wellbeing Programmes
• Occupational sick pay
• Employee Assistance Programme including 24/7 GP access
• Cashback health scheme

Financial & Lifestyle Benefits

• Special offers and discounts at over 600 high street and online retailers
  

The Role
You will be responsible for the overall management and performance of the shop, including:

• Driving sales through excellent merchandising and promotion of donated goods
• Managing and supporting a team of staff and volunteers
• Delivering outstanding customer service
• Building strong relationships within the local community to encourage donations and support
• Ensuring the shop operates efficiently, safely, and in line with charity policies and procedures

About Us
Our vision is that infants, children and adults living with life-limiting illness, and their families, receive excellent and compassionate palliative care that maximises quality of life. Our retail shops play a vital role in raising the funds that make this possible.

By joining our team, you will be helping to make a real difference in the lives of people across Northern Ireland.

For further details, please review the Job Description and Specification. If you have any queries, please contact a member of our People & Organisational Development Team on 02890 781836.

The deadline for applications is Thursday 23rd July 2026 at 4pm (we recommend submitting your application at least 15 minutes early to ensure smooth processing).

We'll send all correspondence to the email address you provided on your application form. Please check your junk/spam folder, as our emails may be filtered by your email settings. All emails will come from an address ending in @nihospice.org.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.