Shop Manager, Ormeau

Join Our Team as a Shop Manager at Northern Ireland Hospice

Shop Manager – Ormeau Road, Belfast

📍 445 Ormeau Road, Belfast, BT7 3GQ
💰 Salary: £25,831 – £27,715 per annum
🕒 37.5 hours per week (5 days Monday–Saturday)
📄 Permanent

Make a difference in your community while leading a successful retail team.

We are looking for a passionate and motivated Shop Manager to lead our Ormeau Road shop. This is an exciting opportunity to combine retail leadership with a meaningful purpose – raising vital funds that support specialist palliative care for people and families across Northern Ireland.

As Shop Manager, you will take responsibility for the day-to-day running of the shop, maximising sales, managing staff and volunteers, and creating a welcoming space for customers and supporters. You will play a key role in engaging the local community, encouraging donations, and ensuring the shop delivers an excellent customer experience.

This is a practical, hands-on role involving the regular handling, sorting and preparation of donated goods, including frequent lifting, carrying and steaming of clothing as part of day-to-day shop operations.

Why Join Us?

We value our staff and offer a range of benefits designed to support your wellbeing, work–life balance, and everyday life.

• Work–Life Balance
• 25 days annual leave plus 11 public/bank holidays
• Opportunity to purchase additional annual leave
• Health & Wellbeing
• Access to Employee Wellbeing Programmes
• Occupational sick pay
• Employee Assistance Programme including 24/7 GP access
• Cashback health scheme
• Financial & Lifestyle Benefits
• Special offers and discounts at over 600 high street and online retailers

The Role
You will be responsible for the overall management and performance of the shop, including:

• Driving sales through excellent merchandising and promotion of donated goods
• Managing and supporting a team of staff and volunteers
• Delivering outstanding customer service
• Building strong relationships within the local community to encourage donations and support
• Ensuring the shop operates efficiently, safely, and in line with charity policies and procedures

About Us
Our vision is that infants, children and adults living with life-limiting illness, and their families, receive excellent and compassionate palliative care that maximises quality of life. Our retail shops play a vital role in raising the funds that make this possible.

For further details, kindly review the Job Description and Specification. Should you have any queries, please do not hesitate to reach out to our People & Organisational Development Team at 02890 781836.

The deadline for applications is Monday 30th March 2026, at 4pm (we recommend submitting applications at least 15 minutes prior to ensure smooth processing).
For assistance with navigating our online application platform GetGot, or for troubleshooting, please consult the following link: Getgot Application FAQs.

Please be advised that all correspondence will be sent to the email address provided on your application form. Kindly check your 'junk/spam' folder as emails may occasionally be filtered there due to personal email security settings. Any communication will originate from an email address ending in @nihospice.org.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.