Shop Manager

Terms & Conditions

• Location: Omagh

• Contract: Permanent contract

• Hours: 40 hours per week

• Salary: £22,500 per annum plus performance-related bonus

• Annual leave: 20 days annual leave plus 11 public/bank holidays per annum

• Pre-employment checks: Any offer of employment with Oxfam Ireland is subject to receipt of satisfactory references, right-to-work checks, Access NI background checks, and anti-fraud & corruption screening.

Benefits of Working with Oxfam Ireland

Oxfam Ireland is committed to supporting the health and wellbeing of its staff. These are some of the benefits you can expect when working with us:

• Generous annual leave allowance with 20 days annual leave plus 11 public/bank holidays per annum

• Contributory pension scheme with Oxfam Ireland paying up to 9% into your pension

• Life assurance cover of 4-times death-in-service benefit

• Flexible working hours

• Remote working

• Enhanced sick leave

• Enhanced maternity leave with up to 18 weeks full pay

• Volunteering opportunities in our shops and events

• Employee Assistance Programme with free and confidential access to services such as 24/7 telephone helplines, counselling, wellbeing portal, and critical incident support

• Staff-led wellbeing programme with regular events supporting mental, physical, social, and financial wellbeing

• Bike to work scheme

Eligibility periods may apply to some of the above benefits.

Job Description

Job Purpose

Being a key role in the Retail team, the Shop Manager will be responsible for the effective day-to-day running and management of the shop.

You will be responsible for setting and meeting sales targets, dealing with customer queries, overseeing product pricing, and stock sourcing through donations while maximising profitability.

You will manage budgets, maintain statistical and financial records, and be responsible for recruiting, training, and supervising a team of volunteers. Ensuring compliance with Health & Safety legislation is key. You will also prepare promotional materials and displays and liaise daily with Head Office.

Reporting to: District Retail Manager

Job Responsibilities

• Maximise sales from all retail activities.

• Assist the District Retail Manager (DRM) in preparing, achieving, and monitoring shop income and expenditure budgets.

• Be responsible for maximising profitability by:

o Ensuring appropriate stock levels through effective management.

o Ensuring sufficient stock is sorted, processed, and on the shop floor to meet income targets.

o Maintaining high standards of display and merchandising.

o Ensuring regular rotation of stock.

o Maintaining a realistic, location-appropriate pricing structure in line with the Oxfam pricing guide.

• Maintain administration systems and ensure cash handling and financial activities comply with Oxfam policies and procedures.

• Implement and maintain retail standards and the agreed marketing strategy for the location.

• Maintain a high level of customer service internally and externally.

• Ensure compliance with Health & Safety policy, regulations, and product safety procedures.

• Ensure the shop utilises appropriate technology.

• Recruit, train, lead, and manage the shop team, including volunteers and placements, ensuring adequate cover. Delegate duties effectively to make best use of the team’s skills.

• Ensure the shop operates effectively a minimum of six days per week, including bank holidays when required.

• Ensure the shop team represents Oxfam positively, reflecting its values and beliefs.

• Represent Oxfam as appropriate in internal and external meetings, working groups, and events.

• Build and maintain local community networks, ensuring the shop reflects Oxfam’s values and beliefs.

Other Responsibilities

• Adhere to Oxfam’s principles and values, including gender justice and women’s rights.

• Uphold equity, diversity, gender, child safety, and staff wellbeing principles.

• Carry out any other duties within the scope and purpose of the job as required.

Person Specification

Essential

• Previous experience within retail management, including:

o Knowledge of budgets and sales analysis

o Product knowledge and awareness of market trends

o Merchandising

• Experience managing staff and motivating teams to achieve sales.

• Experience using social media to promote products or increase sales.

• Excellent interpersonal and communication skills.

• Strong commercial understanding and awareness.

Desirable

• Volunteer management experience.

• Fashion retail experience.

• Visual merchandising experience.

Qualifications & Requirements

• Physically able to lift and move stock and equipment around the shop.

• Proficient in Microsoft Office.

• Strong commitment to Oxfam’s mission and values.

• Flexible in working hours – availability to work weekends and evenings as required.

• Willingness to travel within Ireland to attend district management meetings.

• Eligibility to work in the UK.

Additional Information

• This is a challenging but rewarding role requiring a dynamic, flexible manager with excellent retail and interpersonal skills.

• Significant physical effort may be required.

• Flexibility in working hours is essential; Saturday work and occasional 7-day operations may be required.

• Occasional support to other shops may be needed.

• Participation in district management meetings will require travel within Ireland.

• Staff must demonstrate teamwork, adaptability, and efficient use of Oxfam’s resources.

Key Attributes

• Sensitivity to cultural differences and gender issues, with a commitment to equal opportunities.

• Openness to learning about gender mainstreaming, women’s rights, and diversity in development work.

• Commitment to Oxfam’s safeguarding policies to ensure all individuals are protected.

Organisational Values

• Accountability: We take responsibility for our actions and hold ourselves and others accountable.

• Empowerment: We believe everyone, from staff and supporters to people in poverty, can create change.

• Inclusiveness: We embrace diversity and believe everyone has something valuable to contribute.

Statement on Confidentiality

Sensitive and/or confidential information must be maintained in strict confidence within Oxfam Ireland’s policies and procedures. Breach of confidentiality may be regarded as gross misconduct and subject to disciplinary action.

Equal Opportunities

Oxfam is an Equal Opportunities employer. We ensure no staff suffer discrimination based on race, colour, nationality, ethnic origin, membership of the traveller community, religious belief, political opinion, social class or caste, sexual orientation, HIV & AIDS status, marital or family status, gender, age, or disability.

All employees share responsibility for upholding and promoting equal opportunities within the organisation.