Shop Manager

Description:

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas. 

The Role:

We are currently looking to recruit a Shop Manger ( Permanent Full Time) to join our Northern Ireland Retail team in Ballymena.

The post holder will have responsibility for maximizing sales, productivity, revenue, and customer satisfaction by efficiently managing the shop in line with SVP’s retail standards, policies, and ethos. They lead and develop a team including volunteers, CE staff, TUS participants, and paid employees, ensuring high standards and business growth. The role includes full ownership of the shop’s operations, compliance with legislation and health and safety, and delivering excellent customer service that reflects the Society's values.

This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.

Education, Experience, Knowledge and Skills Required

Qualifications & Experience:

Essential:

• Minimum Leaving Certificate.
• 3+ years in a customer-facing retail role.
• Experience in team management and working towards sales targets.
• Independent and team-based work experience.
• Proficiency in sales reporting.

Desirable:

• Experience in community/voluntary sector.
• Background as a retail manager with a track record of excellence.
• Event management experience.

Skills & Attributes

Essential:

• Excellent communication and interpersonal skills.
• Strong organizational and IT skills (Excel, Word, EPOS, Microsoft 365).
• Positive, resilient attitude with empathy and patience.
• Ability to build strong cross-functional relationships.

Desirable:

• Social media awareness and basic marketing understanding.