Shop Supervisor

Salary Range: £9,597 per annum £23,993 FTE / £12.21 per hour

About Us:

This role is focused on driving sales, managing stock, and ensuring the smooth day-to-day running of a Northern Ireland Hospice retail shop. You’ll take responsibility for meeting sales targets, keeping donated goods well-presented and safe, and maintaining high standards across all areas of the shop. The job involves accurate cash handling, completing administrative tasks on time, and supporting the security and organisation of the store. You’ll also play a key part in recruiting, training, and motivating volunteers, creating a positive and efficient team environment. Flexibility is essential, as you may assist neighbouring shops and take part in local events and promotions that help support the Hospice’s vital work in the community.

Duties and Responsibilities:

Sales and Stock:

• Strive to exceed sales targets for Donated Goods and other products, employing effective sales strategies.

• Ensure the proper sorting, dating, pricing, and preparation of donated goods, always prioritising product safety and quality.

• Responsible for maintaining and refreshing garments and footwear to ensure they are presented in pristine condition.

• Build and maintain reliable sources of stock by actively networking with colleagues, the community, customers, and volunteers.

• Execute routine stock control procedures, including timely culling, as needed by the Warehouse or Retail office.

Administration:

• Adhere to cash handling procedures, promptly depositing generated cash at the bank to minimise the risk of loss.

• Complete all relevant administration tasks, including daily banking, within agreed timescales.

• Ensure the shop's physical and operational security, implementing necessary measures.

• Contribute to the recruitment and selection of shop volunteers.

• Provide effective training to volunteers, ensuring they are well-equipped for their roles.

General:

• Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces.

• Deliver exceptional customer service to all stakeholders.

• Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors.

• Promote a positive and teamwork-oriented culture within the Retail Department.

• Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered).

• Ensure adherence to opening/closing routines and agreed-upon operating hours.

• Comply with all NI Hospice policies and procedures.

• Actively contribute to the planning and execution of special events and promotions to leverage local opportunities.

• Continuously engage in personal training and development through daily management communication and annual reviews.

• Support Northern Ireland Hospice activities within the area when appropriate.

This Job Description is not meant to be definitive and may be amended to meet the changing needs of Northern Ireland Hospice.

ESSENTIAL CRITERIA

Job Specification

Retail experience to include stock control, rotation, and merchandising.

Have good numeracy, literacy, and basic IT skills.

The Following will be tested at Interview:

• Good organisational skills with the ability to use initiative.

• Strong team working abilities with the ability to motivate others.

• Awareness of the Charity Shop sector, with sufficient experience of working or shopping within it to identify multiple product brands and values.

• Flexible and willing to work across various Hospice shops subject to business needs.