Shop Supervisor

The Role:

As part of the Northern Ireland Hospice Retail team, the postholder will play an important role in driving sales, managing stock, and supporting the successful day-to-day operation of the shop.

This is a busy, hands-on retail position involving the regular handling and preparation of donated goods. The role includes frequent lifting, carrying, moving, sorting and steaming of clothing and other donated items, as well as periods of standing and moving around the shop throughout the day. Applicants should be comfortable carrying out these physical duties on a regular basis.

Key responsibilities include maintaining high standards of shop presentation, ensuring donations are attractively displayed, and delivering a welcoming experience for customers and donors. The role also involves accurate cash handling and the completion of routine administrative tasks.

Working alongside volunteers is an important aspect of the position, including supporting the recruitment, training, and motivation of a team committed to the Hospice’s mission. The role contributes to creating a positive, community-focused environment where staff and volunteers work together to make a meaningful impact.

Flexibility is essential, as occasional support may be required in nearby shops, along with participation in local events and promotional activities that help raise funds for the Hospice’s vital services.

Duties and Responsibilities:

Sales and Stock:

• Strive to exceed sales targets for Donated Goods and other products, employing effective sales strategies.

• Ensure the proper sorting, dating, pricing, and preparation of donated goods, always prioritising product safety and quality.

• Responsible for maintaining and refreshing garments and footwear to ensure they are presented in pristine condition.

• Build and maintain reliable sources of stock by actively networking with colleagues, the community, customers, and volunteers.

• Execute routine stock control procedures, including timely culling, as needed by the Warehouse or Retail office.

Administration:

• Adhere to cash handling procedures, promptly depositing generated cash at the bank to minimise the risk of loss.

• Complete all relevant administration tasks, including daily banking, within agreed timescales.

• Ensure the shop's physical and operational security, implementing necessary measures.

• Contribute to the recruitment and selection of shop volunteers.

• Provide effective training to volunteers, ensuring they are well-equipped for their roles.

General:

• Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces.

• Deliver exceptional customer service to all stakeholders.

• Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors.

• Promote a positive and teamwork-oriented culture within the Retail Department.

• Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered).

• Ensure adherence to opening/closing routines and agreed-upon operating hours.

• Comply with all NI Hospice policies and procedures.

• Actively contribute to the planning and execution of special events and promotions to leverage local opportunities.

• Continuously engage in personal training and development through daily management communication and annual reviews.

• Support Northern Ireland Hospice activities within the area when appropriate.

This Job Description is not meant to be definitive and may be amended to meet the changing needs of Northern Ireland Hospice.

ESSENTIAL CRITERIA

Job Specification

Retail experience to include stock control, rotation, and merchandising.

Have good numeracy, literacy, and basic IT skills.

The Following will be tested at Interview.

• Good organisational skills with the ability to use initiative.

• Strong team working abilities with the ability to motivate others.

• Awareness of the Charity Shop sector, with sufficient experience of working or shopping within it to identify multiple product brands and values.

• Flexible and willing to work across various Hospice shops subject to business needs.