Showroom Host

Job Summary To ensure all customers and colleagues receive a courteous, friendly and professional service on a daily basis during face to face and telephony interaction. As the first point of contact for the entire business you are responsible for setting the tone for the complete customer and colleague experience. Your skill set: Essential criteria: • Have a genuine passion to provide a consistently exceptional service to customers and colleagues. • Must be able to demonstrate excellent interpersonal communication skills. • Smart, professional appearance. • Have a professional telephone manner. • Must have a flexible approach to working hours and rotas. within a small team. • Previous experience in a similar role would be advantageous. • Previous switchboard experience would be advantageous.

Key Responsibilities: The following responsibilities are core to the effective performance of the Showroom/Café Host: • To provide all customers and colleagues with a positively memorable experience during their visit. • Provide telephony support on a rota basis for all incoming calls to the business. • Attend and contribute to business best practice meetings. • Take time to build a relationship with customers and ensure they are not left unattended for long periods of time. • To identify operational concerns and, where possible provide business improvements to management. • To ensure the reception area, Coffee Dock and Kitchen are kept clean, tidy and presentable at all times, as outlined by Company standards. • To ensure all catering supplies for Coffee Dock are in stock • Be able to work on your own initiative. • To take an active part in upholding the Company’s Health and Safety Policy. • To comply with Company legislation as set out in the Terms and Conditions of Employment. Salary: £12.21 per hour