Showroom Host

Do you have a passion for exceptional customer service? Are you passionate about delivering the best service for customers at all stages of their sales journey?

The ideal person will have / be:

• Have a genuine passion to provide a consistently exceptional service to customers and colleagues.

• Must be able to demonstrate excellent interpersonal and communication skills.

• Smart, professional telephone manner.

• Must have a flexible approach to working hours and rotas within a small team.

• Previous experience in a similar role would be advantageous.

• Previous switchboard experience would be advantageous.

If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities.

Key Responsibilities The following responsibilities are core to the effective performance of the Showroom/Cafe Host:

• Provide all customers and colleagues with a positively memorable experience during their visit.

• Provide telephony support on a rota basis for all incoming calls to the business.

• Attend and contribute to business best practice meetings.

• Take time to build relationships with customers and ensure they are not left unattended for long periods of time.

• Identify operational concerns and, where possible, provide business improvements to management.

• Ensure the reception area, Coffee Dock, and Kitchen are kept clean, tidy, and presentable at all times, as outlined by company standards.

• Ensure all catering supplies for Coffee Dock are in stock.

• Be able to work on your own initiative.

• Take an active part in upholding the Company’s Health and Safety Policy.

• Comply with Company legislation as set out in the Terms and Conditions of Employment.