Skip Scheduler

PandaFinglas North, Dublin 11Full-time

Location: Millennium Park

Hours of Work: 7 am -5 pm Monday to Friday

7 am-1 pm Saturday on a roster basis

Job Purpose: 

To undertake the role of scheduler within the Panda Commercial Skip Dispatch Division.

The role is key to ensuring agreed service levels are achieved for all our customers and customers’ expectations are met through accurate and organised driver and fleet scheduling.

Role Context:

The scheduler’s role is an integral part of the skip dispatch service, communication with key departments such as operations, admin, customer service is critical in ensuring our customer's expectations can be fulfilled on a daily basis.

Principal accountabilities include:

•Ensuring all drivers and trucks are out on time daily

•Continuous communication of all relevant updates to the whole scheduling department

•Supervising shifts & time management of drivers

•End of day debriefing for drivers, Adhoc answering and rectifying all driver queries

•Allocating all drivers dockets

•Checking previous days timesheets for issues that need rectifying

•Dealing with breakdown and drivers issues effectively

•Documenting all accidents, incidents, and breakdown with correct reports/forms or procedure

•Fleet Management – incl. vehicle check sheets

•Answering internal and external e-mails with urgency

•Liaising with another department to complete the service loop correctly, in a timely and consistent manner

•To be prepared to work in a flexible multi-skilled environment

•Work as part of a team with a positive attitude

•Flexibility from your designated work patterns will be required

Skills Required:

•Professional communication skills through e-mail or phone.

•Customer Focused

•Good organizational skills

•Good computer skills

•Ability to work in a team environment

•Excellent people skills

•Proven ability to perform and remain calm under pressure

•Flexibility – the ability to respond to different tasks in other areas of the working environment

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