Clerical Officer

Remuneration

The salary scale for the post as of 01/06/2026 is:

€31,934 - €33,702 - €34,137 - €35,020 - €36,311 - €37,602 - €38,895 - €39,835 - €40,897 - €42,130 - €43,004 - €44,225 - €45,458 - €47,771 - €49,416 (LSI)

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment in respect of previous experience in the Civil Service, Local Authorities, Health Service, and other Public Service Bodies and Statutory Agencies.

Principal Duties and ResponsibilitiesCommunication Skills

• Good communication skills and ability to deal with people from all disciplines in the health service.
• Communicate effectively with those affected by cancer, chronic illness, and bereavement.
• Have a full understanding of the electronic systems in place, including Aria, PAS, IPMs, PIPE, and NIMIS.
• Update and maintain knowledge of relevant legislation, policies, and procedures, and adhere to Network policies.
• Regularly upskill to remain up to date with current system changes and upgrades.
• Previous hospital/unit experience is desirable.

Duties

• Carry out duties as assigned by the direct supervisor/line manager.
• Upload documents from clinics, including clinical notes, prescriptions, and blood reports.
• Upload, copy, and send urgent consultant letters.
• Upload signed correspondence and all other documentation.
• Edit, print, and send radiotherapy completion letters.
• Type, process, and print dictated letters by Consultants and their teams from T-Pro.
• Assist with inventory control.
• Assist with tasks such as photocopying, laminating, and printing.
• Assist secretaries with ad hoc tasks.
• Report all non-routine matters to the line manager.
• Demonstrate flexibility to train and cover different areas under the patient service umbrella across the network, including:

Additional Responsibilities

• Participate in staff development and in-service training relevant to the post as organised from time to time.
• Be fully familiar with the terms of the Safety, Health and Welfare at Work Act and all relevant policy documents of the SLRON Network, including the Employee Handbook and Safety Statement.
• Respect and operate within the framework of the policies and procedures of the HSE.
• Ensure all departmental reports and hospital records remain confidential and maintain confidentiality regarding all matters encountered during official duties.

Eligibility CriteriaQualifications and/or Experience

Each candidate must possess, at the latest date of application:

1. Professional Qualifications, Experience, etc.

Each candidate must:

a) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body providing services on behalf of the HSE under Section 38 of the Health Act 2004.

OR

b) Have obtained at least Grade D (or Pass) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on Higher Level papers in three subjects.

OR

c) Have completed a relevant examination at a comparable standard in an equivalent examination in another jurisdiction.

OR

d) Hold a comparable and relevant third-level qualification of at least Level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI).

2. Age

Age restrictions apply only where a candidate is not classified as a new entrant (within the meaning of the Public Service Superannuation Act 2004). Candidates who are not classified as new entrants must be under 65 years of age.

3. Health

Candidates must be fully competent and capable of undertaking the duties attached to the office and be in a state of health indicating a reasonable prospect of providing regular and efficient service.

4. Character

Each candidate for, and any person holding, the office must be of good character.

Post Specific Requirements

The following skills are also required:

• Demonstrate sufficient knowledge and ability, including a high standard of suitability and administrative ability, for the proper discharge of the office.
• Knowledge of medical terminology would be an advantage.
• Demonstrate sufficient experience of working on their own initiative and a willingness to work as part of a team.
• Demonstrate sufficient knowledge and experience of IT systems, including Microsoft Office, Excel, Word, and Outlook.

Campaign Specific Selection ProcessRanking/Shortlisting

A ranking and/or shortlisting exercise may be carried out based on the information supplied in your application form.

The criteria for ranking and/or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and the skills, competencies, and/or knowledge section of this job specification. It is therefore very important that you consider your experience in light of those requirements.

Interview

Candidates who are shortlisted will be invited to interview.

Tenure

The current vacancy available is part-time and permanent.

These posts are pensionable. A panel may be created from which permanent and specified purpose vacancies of full-time or part-time duration may be filled. The tenure of these posts will be indicated at the Expression of Interest stage.

Appointment as an employee of the Health Service Executive is governed by the Health Act 2004, the Public Service Management (Recruitment and Appointments) Act 2004, and the Public Service Management (Recruitment and Appointments) Amendment Act 2013.

Working Week

The standard working week applying to the post will be confirmed at the Job Offer stage.

Contracted hours that are less than the standard weekly working hours for your grade will be paid on a pro rata basis relative to the full-time equivalent.

You are required to work agreed roster/on-call arrangements as advised by your Reporting Manager.

Your contracted hours are liable to change between 8:00 am and 8:00 pm, over seven days, to meet the requirements for extended day services in accordance with the terms of collective agreements and HSE Circulars.