SME New Business Administrator

Job Title: :

SME New Business Administrator

Vacancy ID :

102318

Vacancy Type :

Permanent

Post Date :

11-Sep-2026

Close Date :

09-Oct-2026

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

Your Role:

As an Administrator in the Banking Services Centre (BSC), you will need to be well organised and efficient and enjoy maintaining accurate records. As you will be handling confidential information you must be discreet and considerate. On a typical day, your role could involve updating customer accounts (data entry), reviewing, and filing correspondence, responding to queries from other Departments in the Bank and other ad hoc administrative duties as requested by You will work closely with colleagues within Customer Operations team, Business Banking and Distribution to deliver on the Business objectives.

Your Responsibilities: 

• Use Customer Operations and bank systems to work daily volumes of workloads efficiently and effectively
• Support fulfilment of drawdown of Residential and SME loans
• Respond to daily queries and correspondence in a timely manner
• Work to maintain Customer Operations service level agreements
• Provide ongoing telephone and administrative support to customers, branches, Open24 and other bank business units
• Ensures all regulatory and compliance standards are adhered to in full
• Proactive participation on the bank’s Performance Management agenda
• To be able to work in a challenging and pressurised environment
• Maintain effective working relationships, adapting approach when necessary
• Ensure that service expectations are achieved, and commitments are delivered

Requirements: 

• Minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience.
• Some experience in financial services in either an operations or customer facing role would be beneficial. Training will be provided.
• Excellent PC skills (in particular Word and Excel)
• Keen attention to detail with good organisational skills
• Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.
• Ability to demonstrate initiative and follow through on tasks. Good time management skills with the ability to work to Service Level Agreements

This is a permanent position based in PTSB's St.Stephens Green Dublin (Hybrid option available within the Republic Of Ireland Only)

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.