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Specialist - Client Services Team, Business Banking, Dublin

AIBDublin/ / Athlone, CorkPermanent

Specialist- Client Services Team, Business Banking, Dublin/ Cork/ Athlone

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Date: 16-Mar-2023

Location: Dublin/ Cork/ Athlone, IE

Company: Allied Irish Bank

Role: Specialist-Client Services Team, Business Banking, Capital Markets

Location: Dublin 2/ Cork/ Athlone with Hybrid Working

This role is being offered on a permanent basis.

Do you have strong experience helping business customers with their day to day banking requirements?

Would you like to be the face of Business Banking’s Client Services Team?

About the Role:

The Business Services Team is a centre of excellence within Business Banking, Capital Markets. The team consists of Credit, Fulfilment and Client Services Teams with a strong focus on specialism across a range of activities ensuring faultless execution and delivering for our customers.

Business Banking operates an end-to-end Relationship Model for Medium Sized Business and acts as a trusted advisor for our customers. The Business Services Team works closely with the Relationship Management teams to ensure we deliver a best in class service for our customer and deliver on our ambition of Making Business Happen Together.

As the centres of excellence model evolves further, the key strategic direction of the Client Services Team is to expand its scope by engaging with our customers for their everyday banking needs, embed a best in class customer experience and faultlessly deliver for our customers.

An opportunity now exists within our team for a specialist with experience in dealing with professional business customers, small/medium enterprises, to assist with their on-boarding experience to AIB and with their day to day banking queries as their journey with us evolves. Some of the activities of the role relate to daily banking requirements, Account opening, Criminal Justice Act (CJA), ownership structure investigations and approval, mandate review and supporting procedures.

Key Responsibilities Include:

  • Provide excellent customer service and support
  • Build and develop strong and collaborative relationships – both internally and externally
  • Advise and support the business and customers in understanding and implementing AML/CFT Compliance obligations.
  • Be a strong team player
  • Drive and embed a centre of excellence which will deliver faultless execution within the Client Services Team

What you will bring:

  • At least 3 years’ previous experience in a Banking Operations and/or Account Opening role.
  • Knowledge and experience of SME business banking.
  • While QFA is preferable, minimum requirement of APA Loans and APA Savings & Investments.
  • Strong planning and organisational skills with an ability to work to tight deadlines.
  • Ability to adapt to changing priorities and varied decision making scenarios.
  • Life at AIB

    At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

    We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

    We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

    AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard for Diversity and Inclusion. We work to ensure that AIB is a place where diversity is welcome, everyone can thrive, and inclusion is a universal experience. Our working environment is one in which talented individuals of all backgrounds can realise their full potential, enjoying rewarding careers in the service of our customers.

    If you feel you have what it takes, click apply and fill in the online application form. If you would like more information or have any special requirements or needs that would support you during the recruitment process then please contact the Talent Acquisition Team at

    By when? Closing date is 29th March 2023

    Job Segment: Criminal Justice, Recruiting, Bank, Banking, Security, Human Resources, Finance, Customer Service

    Apply now »

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